LOMA Service Turnaround Times Survey — North America

For Individual Life Insurance and Annuities

2011 survey reports now available for purchase!
QUICK REFERENCE

By identifying strengths and weaknesses in your organization, you can focus your resources where they will make the greatest impact. The LOMA Life Insurance and Annuity Service Turnaround Times Survey reports are valuable tools in comparing your organization's performance to that of other companies. The reports provide valuable service time information around various new business and policyowner service functions, including a special section on NIGO business, and can help guide you in setting internal benchmarks and performance standards.

In 2011, 29 companies participated in the Life Survey and 16 companies participated in the Annuity Survey.

Companies participating in the Life Insurance Service Turnaround Times Survey submitted separate service times for the following types of individual life insurance:

  • Whole Life
  • Term Life
  • Universal Life
  • Variable Life
  • Variable Universal Life

Companies participating in the Annuity Service Turnaround Times Survey submitted separate service times for the following types of individual annuities:

  • Fixed Annuities
  • Indexed Annuities
  • Variable Annuities

Purchase the Survey Reports

Single Survey: Life or Annuity

LOMA member: US $745
Non-member: US $1,045

Both Surveys: Life and Annuity

LOMA member: US $895
Non-member: US $1,195

 

For more information about the Service Turnaround Times Surveys: