LOMA Service Turnaround Times Survey for Asia

For Individual Life Insurance

By identifying strengths and weaknesses in your organization, you can focus your resources where they will make the greatest impact. The LOMA Service Turnaround Times Survey for Asia is a valuable tool for setting benchmarks and performance standards. Participants receive a customized report comparing service times of their company to the statistics of other companies in their region.

A summary report for your country (there must be four or more participating companies in your country) is also available.

Participate in 2013

See how service times for each of the surveyed types of life insurance compare to other companies throughout Asia:

• Permanent Life
• Term Life
• Universal Life
• Unit Link Life

Specific sections include:

• New business issue times
• Policyowner service functions
• Turnaround tracking methods
• Persistency / conservation functions
• Premium billing and collections functions
• Underwriting

• View a sample report
• View and download an example of the survey instrument that will be used to compile the information. Companies registering to participate will receive a link to enter this information on the 2013 survey via the Internet.

Peer Group Comparison and Country Report

Purchase the Peer Group Comparison or Country Report to get a better understanding of how your company compares to the peer companies of your choice and companies in your country. You must select a minimum of four participating companies (no maximum) that you would like us to include in your Peer Group Comparison or Country Report, and we will create a separate report for you. In order to get a true comparison, we will not include your company’s data in the aggregate results. This comparison is an additional cost of US $600 per report for members and US $800 for non-members. (It is necessary for a company to participate in the survey to order a peer or country report.)

Participation Fee

Special savings are available for LOMA Value Plus members. Contact Zaiqun Du for information.

Register by June 30, 2013
LOMA member: US $495
Non-member: US $695

Register after June 30, 2013
LOMA member: US $595
Non-member: US $795

Registration closes on July 31.

Please contact LOMA International via email at intl@loma.org for complete registration information.

Each participating company receives a customized report comparing their results to all companies in the study.

• Request more information on the Service Turnaround Times Surveys for Asia