| LOMA INTRODUCES TOOL TO AID
IN SELECTING
BILINGUAL
CONTACT CENTER
CANDIDATES
Atlanta, July 11, 2005 – LOMA,
a leading provider of selection assessments for the financial services
industry, announced today the release of LOMASelect®
REPeValuator Bilingual.
This Web-based simulation assesses critical skills
of contact center candidates who are seeking positions that require
communication in both English and Spanish.
LOMASelect®
REPeValuator Bilingual measures
essential, on-the-job skills like managing customer relationships, providing complete and accurate
information, and managing call time.
The LOMASelect®
REPeValuator Bilingual
simulation determines
how well candidates deal with customers using Web chat and phone
interaction, while providing a human touch. Candidates face different
scenarios from customers inquiring about product support and service
termination.
“The financial services industry is responding
rapidly to changing customer demographics and we have seen increasing
interest from our members to help them with selecting the best candidates
for their bilingual contact centers,” says Barbara Kruse, ACS, second
vice president of LOMA’s employee assessment at LOMA.
“LOMASelect® REPeValuator Bilingual goes
beyond assessing only the ability to communicate in multiple languages,
but also helps identify candidates who have the soft-skills needed to
deliver exceptional customer service.”
LOMA has been helping hundreds of insurance
companies with legally-defensible employee selection solutions for more
than 50 years. To date, more
than 4 million LOMASelect®
tests
have been administered in the industry.
For
more information, visit http://www.loma.org/LOMASelectREPeValuatorbilingual.asp
or call 770-984-6450.
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