Press Release Archive
Author and Communications Expert Carmine Gallo to Address the 2013 LOMA Customer Service Conference
ATLANTA—July 30, 2012—Carmine Gallo, communication skills coach and author of “Fire Them Up: 7 Simple Secrets of Inspiring Leaders,” and “The Presentation Secrets of Steve Jobs,” will present the opening keynote address at the 2013 LOMA Customer Service Conference, March 13–15, 2013, in New Orleans, La.
“We are pleased to have such an accomplished writer and communications coach to keynote our conference,” said Jeff Hasty, LOMA senior vice president, management solutions and member services. “In this highly competitive market, customer service is what differentiates market leaders from the pack. Carmine's expertise will provide real-life examples of how good customer service can transform an organization’s reputation and drive its success.”
During his remarks, Gallo will relate lessons found in his latest book, “The Apple Experience: Secrets to Building Insanely Great Loyalty,” showing conference attendees how top companies like Apple hire and train employees and how they communicate with customers to create magical experiences that get those customers to return again and again. Gallo is the communications coach for the world’s most admired brands. A former anchor and correspondent for CNN and CBS, Gallo has worked with executives at Intel, Chevron, Cisco, Coca-Cola, Hewlett Packard, Pfizer and many other brands.
The 2013 LOMA Customer Service Conference, themed, “The Voice of the Customer,” features a wide variety of general sessions and breakout workshops offering cutting-edge information on call center technology, worker retention, virtual work, training, as well as many other topics. The three-day conference offers a unique opportunity for attendees to share their experience and knowledge with their colleagues and counterparts. LOMA’s Customer Service Conference typically draws representatives from the top 100 life and health insurers in the country.
To learn more about the conference or to register, please visit: 2013 LOMA Customer Service Conference at www.loma.org/csc.asp.
PR Contact: Catherine Theroux, 860-285-7787, email@example.com
Conference Contact: Marvin Jones, 770-984-6459, firstname.lastname@example.org
LOMA is committed to a business partnership with its worldwide members in the insurance and financial services industry to improve their management and operations through quality employee development, research, information sharing, and related products and services. Founded in 1924, the association’s membership roster boasts more than 1,200 member companies in nearly 80 countries. Visit www.loma.org for more information.
# # #