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Operations Committees

Broker-Dealer Operations Committee

Assists subsidiary companies in the improvement of product selection, marketing and distribution, administration and operational systems, as they relate to an affiliation with a member parent life insurance company.

Membership Requirements:
Members are usually officers of the Broker-Dealer and/or the parent life company involved in marketing, compliance, operations & administration, or sales.

LOMA Staff Liaison:
Jim Huffman
Phone: 770-984-6446
Email: huffmanj@loma.org

Chief Actuary Committee

Provides a forum for Chief Actuaries to discuss trends, strategies, and best practices in all areas that impact chief actuaries, including product development, risk management, financial reporting, investments, tax, talent management and development, education, professionalism, technology and other issues facing the industry.

Membership Requirements:
Members shall have the title of Chief Actuary, preferably at the enterprise level (or have responsibility for the functions typically performed by the Chief Actuary).

LOMA Staff Liaison:
Angie Norman
Phone: (770) 984-6438
Email: norman@loma.org

Contact Center Committee

Assists member companies in the improvement of their operations by pooling experience, identifying and suggesting acceptable alternatives, and investigating various practices. The committee discusses techniques and strategies in the areas of management, training, effectively using metrics, and identifying new tools that can make a call center more productive. The committee explores the use of contact centers in the claims process and in cross-sell/up-sell opportunities.

Membership Requirements:
Members of this committee should have direct responsibility for the operation of their organization's contact center as a whole or a unit within the contact center.

LOMA Staff Liaison:
Marvin Jones
Phone: 770-984-6459
Email: jonesm@loma.org

Employee Benefits Administration Committee

Investigates studies and discusses current administrative practices, procedures, and systems in the fields of group life, long-term disability, and medical insurance.

Membership Requirements:
Members are at Director or Vice President level with responsibilities for one or more areas of administration of voluntary, group insurance or employee benefit products sold and administered by their company. 

LOMA Staff Liaison:
Jim Haggerty
Phone: 770-984-6448
Email: jhaggerty@loma.org

Equity Products and Annuity Committee

Investigates studies and discusses issues relative to administration and marketing procedures and practices in the fields of fixed and variable annuities, variable life insurance, mutual funds, and other registered and non-registered products.

Membership Requirements:
Members are officers with expertise and functional responsibility for various aspects of annuity/equity product administration, new business and/or client services. 

LOMA Staff Liaison:
Angie Norman
Phone: 770-984-6438
Email: norman@loma.org

Group Retirement and Institutional Products Committee

Covers topics relative to the product management of group retirement and institutional businesses guarantees, including spread lending, stable value and record keeping. Discussion topics focus on current product issues, and actuarial, regulatory, and investment issues and practices.

Membership Requirements:
Members are officers with substantial responsibilities as well as significant expertise and exposure to various aspects of the group retirement and/or institutional business operations.

LOMA Staff Liaison:
Jim Haggerty
Phone: 770-984-6448
Email: jhaggerty@loma.org

Individual Insurance Services Committee I

Assists member companies in the improvement of all aspects of individual insurance service, concentrating on identifying ways to improve and provide customer service by research on specific topics; exchange of information and distribution of reports as appropriate; investigating organizational structures, administrative practices, and procedures; and promoting the study of topics that focus on customer service as perceived by the customer.

Membership Requirements:
Members must have current, substantial and relevant experience in the POS aspects of the life insurance industry and hold a management level, policy-making position. Companies represented on IISC I generally have more than 1.5 million policies in force.

LOMA Staff Liaison:
Marvin Jones
Phone: 770-984-6459
Email: jonesm@loma.org

Individual Insurance Service Committee II

Analyzes individual customer service functions through review of various company operations dealing with policyowners, agents, and regulators; by identifying and suggesting acceptable alternatives; and by investigating various company operations and practices in policyholder services, keeping in mind the perception by the customer.

Membership Requirements:
Members must have current, substantial and relevant experience in the POS aspects of the life insurance industry and hold a management level, policy-making position. Companies represented on IISC II generally have less than 1.5 million policies in force.

LOMA Staff Liaison:
Marvin Jones
Phone: 770-984-6459
Email: jonesm@loma.org

New Business Committee

Assists member companies in the improvement of their new business operations in areas such as policy issue, underwriting, compliance, and technology by way of sharing information as well as discussing various methods of operation and practices.

Membership Requirements:
Members must have current, substantial and relevant experience in the new aspects of the life insurance and/or annuity industry and hold a management level, policy making position.

LOMA Staff Liaison:
Jim Haggerty
Phone: 770-984-6448
Email: jhaggerty@loma.org

Operations Leader Roundtable Committee

Provides a forum for senior-level operations executives in LOMA member companies to discuss ideas and share concerns that relate to objectives and strategic approaches for operational efficiency in the financial services sector.

Membership Requirements:
Members of the Operations Leader Roundtable are Chief Operations Officers or other senior-level executives (EVP, SVP, VP) from Life Insurance Companies that are corporate members of LOMA. Roundtable members have responsibility for enterprise–wide strategic decision making within their respective companies.

LOMA Staff Liaison:
Marvin Jones
Phone: 770-984-6459
Email: jonesm@loma.org

Product Development Management Committee

Directs its primary attention to improving the product development/management process within the industry, improving product design in order to better meet consumer/distribution needs, gaining a better understanding of industry related issues.

Membership Requirements:
Members are executives with responsibilities and expertise and exposure to various aspects of product development.

LOMA Staff Liaison:
Jim Huffman
Phone: 770-984-6446
Email: huffmanj@loma.org

Retirement Plans Committee

Investigates, studies, and discusses issues relative to administrative systems, regulatory requirements, and marketing relationships and other procedures and practices in group retirement plan administration on both the plan and contract level, and with other group or corporate retirement arrangements.

Membership Requirements:
Members are executives with substantial responsibilities and expertise and exposure to various aspects of group retirement plan operations such as administration, investment, actuarial, underwriting, systems, legal, product development, benefit payments, financial reporting or marketing.

LOMA Staff Liaison:
Jim Haggerty
Phone: 770-984-6448
Email: jhaggerty@loma.org

Contact Us

If you are employed by a LOMA member company and are interested in participating on an Operations Committee, send an email to us at insops@loma.org