PCS: Professional, Customer Service
A professional, highly-trained customer service team can make a positive impact on your customers’ perceptions and on your company's bottom line. LOMA’s Professional, Customer Service® (PCS®) Program consists of a series of advanced courses focused exclusively on customer service and its many dimensions.
Gaining the PCS designation is beneficial for anyone who wants to:
- Serve customers better by understanding factors that drive customer motivation and behavior
- Develop and improve customer relationships
- Gain insights into the industry's best thinking
- Enhance your job, distinguish yourself, and improve your professional outlook
Note: The three courses in the PCS curriculum will be offered only through the end of 2012. LOMA is working on new course offerings to meet the needs of today’s customer service professionals. The last opportunity for participants to complete the PCS under the current requirements is December 31, 2012. The last paper exams for PCS 391 and PCS 393 will be administered in May 2012, and the last paper exam for PCS 392 will be administered in November 2012. Learners may take I*STAR exams for these courses through December 31, 2012.
The Need 2 Know courses apply toward the PCS. To enroll for a course, contact your Educational Representative or log into LOMANET and click Enroll for Exam. Please consult the Education & Training Catalog or the Designation Progress screen on LOMANET to determine which courses are required for this designation.