PCS: Professional, Customer Service

A professional, highly-trained customer service team can make a positive impact on your customers’ perceptions and on your company's bottom line. LOMA’s Professional, Customer Service (PCS) Program consists of a series of advanced courses focused exclusively on customer service and its many dimensions.

Gaining the PCS designation is beneficial for anyone who wants to:

• Serve customers better by understanding factors that drive customer motivation and behavior
• Develop and improve customer relationships
• Gain insights into the industry's best thinking
• Enhance your job, distinguish yourself, and improve your professional outlook

• See a listing, brief descriptions, and topics of the PCS courses

The Need 2 Know courses apply toward the PCS. To enroll for a course, contact your Educational Representative or log into LOMANET and click Enroll for Exam. Please consult the Education & Training Catalog or the Designation Progress screen on LOMANET to determine which courses are required for this designation.