Designation Courses
AAPA 273 — Annuity Principles and Products
AAPA 273 introduces the principles of annuities, the annuity contract process, and the major types of annuity products. The course includes information on individual and group annuities, the marketing of annuities, and the taxation and regulation of annuities.
AAPA 283 — Marketing, Distribution, and Uses of Annuities
AAPA 283 examines the current market for and uses of annuities. It also describes how annuities are developed, priced, distributed, promoted, and regulated in the United States.
AAPA 303 — Annuity Systems and Administration
AAPA 303 describes the tasks involved in annuity administration and the various internal, regulatory, and market factors that affect these tasks. In addition, the course discusses the important role of information technology in annuity administration.
AAPA 313 — Financial Aspects of Annuities
AAPA 313 describes the process that financial services firms use to develop and design annuity products. This course also covers financial concepts important to annuities, such as risk and return in investments, various asset types, future and present values, techniques for testing annuity profitability, principles of annuity mortality, annuity reserves, and annuity expense charges.
AAPA 323 — Regulation and Taxation of Annuities
AAPA 323 describes the state and federal laws and regulations governing insurance companies, producers, and annuity products in the United States and how insurers comply with these regulations. The text also describes how income, gift, and estate taxes affect annuities.
ACS 100 — Foundations of Customer Service
ACS 100 provides a comprehensive introduction to customer service in a financial services environment. The course explores the knowledge and skills employees need to understand and deliver exceptional customer service.
ACS 101 — Customer Service for Insurance Professionals
ACS 101 is an online course that uses a variety of media to provide a comprehensive overview of the role of customer service in insurance and financial services organizations and the skills service providers need to deliver exceptional customer service. The course describes important customer service functions, processes, and technologies and offers opportunities for students to learn and improve their listening, speaking, and writing skills so that they can interact effectively with customers.
AIAA 200 — Agency Administration
AIAA 200 explains the technical and interpersonal skills and knowledge needed by non-sales field office and home office employees who interact with financial services sales agents. The course shows the ways successful agencies operate in the highly competitive financial services environment, the ways insurance agencies are organized, and the roles of agency support staff in marketing, selling, and servicing insurance policies.
AIAF 400 — Statutory Accounting for Life and Health Insurers
AIAF 400 provides a detailed study of statutory accounting practices as applied in life and health insurance companies, an analysis of how those principles compare with generally accepted accounting principles, a review of the planning, budgeting, management reporting, multiple company ownership, and asset/liability matching aspects of an insurer’s operations, and the differences and similarities among U.S. and Canadian accounting principles.
AIRC 410 — Regulatory Compliance: Companies, Producers, and Operations
AIRC 410 describes the structure of U.S. state and federal insurance regulation within the framework of insurance organizations. The focus of this course is on how specific roles and functions within an insurance company are affected by the changing nature of these compliance issues.
AIRC 420 — Regulatory Compliance: Insurance and Annuity Products
AIRC 420 describes how the state and federal governments regulate insurance and annuity products offered by insurance companies in the United States.
ARA 440 — Reinsurance Administration
ARA 440 describes how reinsurance strengthens the insurance industry and increases the likelihood that insurance companies will have sufficient funds to pay anticipated claims. This course also discusses reinsurance principles, regulation of reinsurance, typical provisions in a reinsurance agreement, the administration of reinsurance business, and the importance of quality control for reinsurance.
LOMA 280 — Principles of Insurance
LOMA 280 introduces the principles of insurance, the process of becoming insured, and the policyowner’s contractual rights. The course includes information on the features of individual and group life insurance, health insurance, and annuity products. (LOMA 281 may be substituted for this course.)
LOMA 281 — Meeting Customer Needs with Insurance and Annuities
Part of the Need 2 Know series, LOMA 281 is an online course that uses a variety of media to teach principles of insurance, insurance products, and the policyowner's contractual rights. The course describes the features of individual and group life insurance and annuity products, and it emphasizes how insurance companies serve customers and meet customer needs through the products they provide. (LOMA 280 may be subsituted for this course.)
LOMA 286 — Principles of Financial Services and Products
The major categories of financial services—cash management, credit, asset protection, asset accumulation and management, and asset distribution—form the framework for LOMA 286, which surveys banking, insurance, and investment products.
LOMA 290 — Insurance Company Operations
LOMA 290 describes how life insurance companies operate in today's global environment: how they are organized, how they are managed, and the roles of functional and support units in developing, distributing, issuing and administering life insurance and annuity products. Learners who take this course will better understand how an individual job fits into the entire scope of the company as well as the importance of each employee's contribution to overall organizational success. (LOMA 291 may be substituted for this course.)
LOMA 291 — Improving the Bottom Line: Insurance Company Operations
Part of the Need 2 Know series, LOMA 291 is an online course that uses a variety of media to teach operations, functions, and product development basics unique to the insurance organization. In addition, the course will teach that (1) a company’s success depends on its operational efficiency and effectiveness and (2) every employee has a role in ensuring the company’s financial success. (LOMA 290 may be substituted for this course.)
LOMA 301 — Insurance Administration
LOMA 301 provides a detailed discussion of the activities of insurance administration for individual and group life coverages, focusing on underwriting, reinsurance, claims, and customer service.
LOMA 305 — Personal Financial Planning
LOMA 305 provides an understanding of the concepts, decision-making tools, and applications involved in personal financial planning.
LOMA 307 — Business and Financial Concepts for Insurance Professionals
LOMA 307 introduces industry employees to basic financial concepts and terminology and relates these concepts to the business of insurance and company operations and profitability.
LOMA 311 — Business Law for Financial Services Professionals
LOMA 311 presents the basic features and principles of the legal environment in which financial services companies around the world operate.
LOMA 316 — Business Law for Financial Services Professionals (Canada)
LOMA 316 presents the basic features and principles of the legal environment in which financial services companies in Canada operate.
LOMA 320 — Life and Health Insurance Marketing
LOMA 320 covers marketing principles and the functions of marketing as an integral aspect of the life and health insurance industry.
LOMA 326 — Financial Services Marketing
LOMA 326 covers basic marketing principles and the functions of marketing in a financial services environment.
LOMA 335 — Operational Excellence in Financial Services
Presented from the perspective of a company’s operations management, LOMA 335 focuses on practical techniques to accomplish the everyday tasks of providing financial services as efficiently as possible.
LOMA 356 — Investment Principles and Institutional Investing
LOMA 356 provides an understanding of the investment environment and the general principles of investing in both individual securities and portfolios of securities. In this course, you will learn about investment performance reporting, investment performance monitoring, investment performance, and more.
LOMA 361 — Accounting and Financial Reporting in Life Insurance Companies
LOMA 361 provides a broad exposure to financial and managerial accounting in life insurance companies, including the corporate and regulatory environment in which accounting functions occur.
LOMA 371 — Risk Management and Product Design for Insurance Companies
LOMA 371 describes technical product design for life insurance and annuities and the current state of risk management in insurance companies.
LOMA 380 — Financial Services and Products for Organizations
LOMA 380 introduces a broad array of group insurance and employee retirement plans, including health insurance, disability insurance, managed care plans, social security programs, dental insurance, prescription drug coverage, vision and hearing benefits, group life insurance, defined benefit retirement plans and their requirements, 401(k) plans, profit-sharing plans, employee stock ownership plans, 403(b) plans, hybrid retirement plans, defined contribution plans, executive benefits, and individual retirement arrangements.
PCS 391 — Customer Behavior: Consumer Behavior and Beyond
PCS 391 explains the motivations, attitudes, and buying behavior of customers, including those who purchase insurance and financial services, as well as intermediary customers such as agents and brokers.
PCS 392 — Customer Contacts: Strategies and Operations
PCS 392 explores strategies and practices financial services organizations use to create value and build relationships through customer contacts.
PCS 393 — Customer Relationship Management
PCS 393 explains the theory and practical use of customer relationship management (CRM) in the financial services industry.
UND 386 — Underwriting Life and Health Insurance
UND 386 introduces risk assessment principles applied to underwriting individual and group life and health insurance, including specialized policies and supplemental coverages.