IDEAL Program: Customer Service Training

LOMA offers ready-to-use training tools for use by facilitators at your company. Using these products, they can teach the key skills all employees need to successfully communicate with your customers.

Serving the Customer modules contain a leader's guide, overheads, 10 participant workbooks and handout masters. The module costs $620 for LOMA members and $785 for nonmembers. Workbooks cost $12.95 for members and $16.95 for nonmembers. 

Customer Service Skills in Action modules contain a leader's guide, overheads, 10 participant workbooks and handout masters, plus a videocassette with skill-based customer service vignettes from the financial services industry. This program complements LOMA's ACS 100 course. Free previews are available! The module costs $700 for LOMA members and $900 for nonmembers. Workbooks cost $12.95 for members and $16.95 for nonmembers.

For more information, send e-mail to tmd@loma.org.