The 2011 LOMA Customer Service Conference

Benefits

• Outstanding networking opportunities
• Information on the latest industry strategies and tactics
• Hear industry expert discuss cutting-edge ideas

Overview & Highlights

LOMA’s Customer Service Conference 2011 is the only venue that brings together service experts of leading financial services companies for a day and a half of learning about the latest issues unique to this segment. It provides you the opportunity to network with peers and professionals who face — and solve — the same challenges you see every day.

This sessions are designed for service and contact centers professionals who work in:

• Customer service
• Marketing
• New business
• Sales
• Operations
• IT
• Claims

• View the 2010 program
• See who attended last year's conference
• Do you have a topic you would like to see discussed in 2011? Would you like to be a speaker? Help us shape the program by letting us know.

Keynote Speaker

Ken Schmidt

Ken Schmidt, former director of communications for Harley-Davidson Motor Company, will describe his work with some of the world’s leading companies and show you how to rekindle relationships and reach out to customers in surprising and unexpected ways.

• Read his biography

Complete program information will be available in early 2011.

Registration & Fees

Register by March 4, 2011
LOMA member: $975
LIMRA member: $1,220
Non-member: $1,460

Register after March 4, 2011
LOMA member: $1,075
LIMRA member: $1,320
Non-member: $1,560

Group Registration Discount
If four (4) or more individual employees from the same company register for this meeting, each individual registrant may take advantage of a group registration fee of $875 per person if they register by March 4, 2011 or $975 after March 4, 2011.

Note: Presenter registrations and individuals utilizing any other discounts do not qualify toward the required four registrant-per-company minimum. If a registrant’s company does not ultimately meet the aforementioned eligibility criteria (i.e., there are fewer than four registrants from the company who paid the qualifying full-conference fee), registrants will receive a notice of any balance due based on the difference between the regular applicable rate and the discounted group rate.

Hotel Information

Hyatt Regency Baltimore on the Inner Harbor
300 Light Street
Baltimore, MD 21202
Phone: 410-528-1234

Hotel Reservations

Special group rate:
$169 single/double plus 13.5% tax
Cut-off date:
March 4, 2011
To receive the discount:
Make your reservations before the cut-off date by calling 888-421-1442 or 402-592-6464 and mentioning "LOMA Customer Service 2010 & Regulatory Compliance Exchange."

The special rate is available for reservations between March 25 and April 4, 2011, based on availability.

For More Information

Marvin Jones
Associate, Information Management
Phone: 770-984-6459
Fax: 770-984-6418
E-mail: jonesm@loma.org

For inquiries from the Caribbean and Latin American region, contact:
Melanie Fletcher
Operations Director, Latin America & Caribbean
Phone: 770-984-3746
Fax: 770-984-6420
E-mail: fletcherm@loma.org

Refund Policy: All cancellations and refund requests must be received in writing. These requests carry a $100.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, LOMA will refund the total registration fee. However, LOMA will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted to meetings@loma.org.