2012 Policyowner Service Seminar
& Contact Center Workshop

Benefits

• Learn from industry experts discussing cutting-edge ideas and strategies
• Outstanding networking opportunities with thought leaders and your peers
• Interactive workshops allow you to participate and contribute to the success of the event

Overview & Highlights

These interactive workshops allow you to share your views, practices and interpretations of servicing life insurance policyowners while also learning the viewpoints of your peers. Gain valuable insights into the critical issues that will help you to provide the best possible service to your customers.

Key ingredients for a successful contact center operation include the proper integration of people, processes and technology. LOMA’s Contact Center Workshop is the best place to learn the latest trends and leave with real-world solutions to improve your contact center operations. You’ll discover what your peers are doing and obtain ideas that will help you develop and implement better strategies, improve processes, optimize resources and achieve your goals.

• View the program from 2011
• See who attended in 2011

• Subscribe to Policyowner Service Seminar & Contact Center Workshop e-mail

Registration & Fees

Register by August 24, 2012
LOMA member: $595
LIMRA (not LOMA) member: $745
Non-member: $895

Register after August 24, 2012
LOMA member: $695
LIMRA (not LOMA) member: $845
Non-member: $995

Hotel Information

Minneapolis Airport Marriott (Mall of America)
2020 East American Boulevard
Bloomington, MN 55425
Phone: 952-854-7441

Special group rate:
$158, plus taxes
Cut-off date:
August 24, 2012
To receive the discount:
Make your reservations before the cut-off date by either

• Calling the hotel's reservation number, 1-800-228-9290 and mentioning the group name, LOMA POS & CCW, or
• Visiting the hotel's online reservation site, www.marriott.com/mspmn, and entering the group code POSPOSA.

Room rate includes complimentary Internet, parking, shuttle to and from Minneapolis-St. Paul International Airport, shuttle service to and from Mall of America (a short walk away), and a full-service fitness center.

For More Information

Contact LOMA
Phone: 770-984-6446
Fax: 770-984-6418
E-mail: insops@loma.org

Refund Policy: All cancellations and refund requests must be received in writing. These requests carry a $100.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, LOMA will refund the total registration fee. However, LOMA will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted to meetings@loma.org.