The 2012 LOMA Customer Service Conference
March 14–16, 2012
The Mirage
Las Vegas, Nevada
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Overview & Highlights
Nothing succeeds like success, and when your company succeeds at service your customers are happy, sales increase, and you strengthen the bottom line.
LOMA’s Customer Service Conference 2012 will show you how to develop a culture of service that will enable your firm to stand head and shoulders above the competition. The exciting lineup of speakers and topics has been carefully designed to deliver only the best to you…the best information, the best strategies, and the best tactics that will help you get the job done.
We’ll be looking at:
- Unclaimed insurance benefits for life and annuity insurers
- Engaged team performance for process and performance improvement
- LIMRA’s examination of life insurance policyholders and their preferences and use of online services
- A leading industry experts panel discussion on the trends of today and tomorrow
- And much more!
Plus, you’ll find outstanding networking opportunities with other attendees and speakers as well as with our sponsors and exhibitors.
Who should attend? You!
If you are in:
- Marketing — you’ll learn ways to use customer service to reach your customers and increase sales
- New Business — you’ll see how your service center can bring in new customers
- Operations — you’ll find new, efficient ways of building cost-effective and productive centers
- Claims — you’ll discover ways of working with — and delighting — customers that will help you retain their business and turn them into evangelists for your company
- IT — We’ll show you new products, services, and systems that will help your call center run smoothly, efficiently, and economically
- Customer Service — you’ll find a plethora of ways to stay ahead of the competition — and create a culture of service throughout your organization
Featured Speakers
Joseph Michelli
Michelli will relate his knowledge of exceptional business practices and describe ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life.
Brad Cleveland
Cleveland, former President and CEO of the International Customer Management Institute (ICMI) will discuss Shaping Your Customer Access Strategy for Social Media. He has worked with many of today’s service leaders including: Apple, HP, American Express, USAA, and others.
Bonus Event
Pre-conference Tour of Zappos
Wednesday, March 14, 2012, 2:00 p.m. – 5:00 p.m.
Cost: $125
(The Friday afternoon tour of Zappos is no longer available)
Can life really be that great at work? Come experience the culture for yourself! The Zappos Insights tour offers the opportunity to learn how to create a strong culture where people love to work with service that WOW’s customers. Join us for this special bonus event...a can’t-miss 60 minutes that will give you an opportunity to see the world-famous Zappos.com culture in action!
Plus...after our tour, we will spend an hour with a Zappos executive. The guest speaker is Jonathan Wolske, Lead Culture Guide within the Zappos Insights, Inc. team.
Program News
If you'd like to be kept informed about the program as we develop it, please join our mailing list.
Registration & Fees
Register by February 17, 2012
LOMA member: $995
LIMRA member: $1,240
PCS designee: $895
Non-member: $1,480
Register after February 17, 2012
LOMA member: $1,095
LIMRA member: $1,340
PCS designee: $995
Non-member: $1,580
Discounted Group Registration Fee
Full Conference Registration
If three or more employees from the same member company register for this event, they can qualify for our group discount.
Three (3) or more employees from the same member company:
$895 per employee by February 17
$995 per employee after February 17
Note: Discount available for full conference registrations only. Presenters and registrants using other discount offers also do not qualify for this offer, and should not be included in any “3 or more” count. Discount eligibility is contingent upon the member company meeting the “3 or more” criteria. Employees from member companies failing to meet this criteria will be billed any balance due based on the difference between the regular and group discounted rates.
Tour Option Fee
Zappo's tour: $125
Hotel Information
The Mirage
3400 Las Vegas Boulevard South
Las Vegas, Nevada 89109
Hotel Reservations
Special group rate:
$159 + 12% tax
Cut-off date:
February 17, 2012
To receive the discount:
Make your reservations before the cut-off date by calling the hotel directly at 800-499-6311 or 702-791-7444 and mentioning LOMA.
The resort fee was reduced to $5 + 12% tax for this program. This fee includes guest room internet access. The group rate is available until February 17, 2012 or until the blocked space is sold out, whichever comes first. Check-in time is 3:00 p.m.; check-out is at 12:00 p.m.
For More Information
Marvin Jones
Senior Associate, Management Solutions
Phone: 770-984-6459
Fax: 770-984-6418
E-mail: jonesm@loma.org
For inquiries from the Caribbean and Latin American region, contact:
Melanie Fletcher
Operations Director, Latin America & Caribbean
Phone: 770-984-3746
Fax: 770-984-6420
E-mail: fletcherm@loma.org
Refund Policy: All cancellations and refund requests must be received in writing. These requests carry a $100.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, LOMA will refund the total registration fee. However, LOMA will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted to meetings@loma.org.