The Administrative Services Committee focuses on the management of administrative or corporate services functions such as systems and equipment, central files, forms and inventory control, micrographics and printing, methods and procedures, mail and purchasing, building and grounds operations, and travel. 

Membership Requirements: Members are industry executives responsible for administrative or corporate services support within their companies. 

LOMA Staff Liaison: Mary Ryan (770) 984-3753, ryan@loma.org 

The Broker-Dealer Committee assists subsidiary companies in the improvement of product selection, marketing and distribution, administration and operational systems, as they relate to an affiliation with a member parent life insurance company. 

Membership Requirements: Members are usually officers of the Broker-Dealer and/or the parent life company involved in marketing, compliance, operations & administration, or sales. 

LOMA Staff Liaison: Ted Hatcher (770) 984-6407, hatchert@loma.org 

The Contact Center Committee assists member companies in the improvement of their operations by pooling experience, identifying and suggesting acceptable alternatives and investigating various practices. The committee discusses techniques and strategies in the areas of management, training, effectively using metrics and identifying new tools that can make a call center more productive. The committee explores the use of contact centers in the claims process and in cross-sell/up-sell opportunities. 

Membership Requirements: Members of this committee should have direct responsibility for the operation of their organizations contact center as a whole or a unit within the contact center. 

LOMA Staff Liaison: Ted Hatcher (770) 984-6407, hatchert@loma.org  

The Equity Products and Annuity Committee investigates studies and discusses issues relative to administration and marketing procedures and practices in the fields of fixed and variable annuities, variable life insurance, mutual funds, and other registered and non-registered products. 

Membership Requirements: Members are executives with substantial responsibilities and expertise and exposure to various aspects of individual annuity administration, product development, new business & client services, actuarial, systems, legal, financial reporting or marketing. 

LOMA Staff Liaison: Angie Norman (770) 984-6438, norman@loma.org

The Group Insurance Administration Committee investigates studies and discusses current administrative practices, procedures and systems in the fields of group life, long-term disability and medical insurance. 

Membership Requirements: Members are responsible for one or more areas of administration of group insurance products at their company. 

LOMA Staff Liaison: Jim Huffman (770) 984-6446, huffmanj@loma.org 

The Group Pension Investment Products Committee investigates studies and discusses issues relative to product management of group pension business including underwriting, investment, actuarial and marketing procedures and practices. 

Membership Requirements: Members are executives with substantial responsibilities and expertise and exposure to various aspects of group pension operations such as administrative, investment, actuarial, underwriting, or marketing. 

LOMA Staff Liaison: Angie Norman (770) 984-6438, norman@loma.org

The Individual Insurance Services Committee I assists member companies in the improvement of all aspects of individual insurance service, concentrating on identifying ways to improve and provide customer service by research on specific topics, exchange of information and distribution of reports as appropriate; investigating organizational structures, administrative practices and procedures and promoting the study of topics that focus on customer service as perceived by the customer. 

Membership Requirements: Members must have current, substantial and relevant experience in the POS aspects of the life insurance industry and hold a management level, policy-making position. Companies represented on IISC I generally have more than 1.5 million policies in force. 

LOMA Staff Liaison: Jim Huffman (770) 984-6446, huffmanj@loma.org 

The Individual Insurance Service Committee II analyzes individual customer service functions through review of various company operations dealing with policyowners, agents and regulators and by identifying and suggesting acceptable alternatives, investigating various company operations and practices in policyholder services, keeping in mind the perception by the customer. 

Membership Requirements: Members must have current, substantial and relevant experience in the POS aspects of the life insurance industry and hold a management level, policy-making position. Companies represented on IISC II generally have less than 1.5 million policies in force. 

LOMA Staff Liaison: Jim Huffman (770) 984-6446, huffmanj@loma.org 

The New Business Committee assists member companies in the improvement of their new business operations in areas such as policy issue, underwriting, compliance and technology by way of sharing information as well as discussing various methods of operation and practices. 

Membership Requirements: Members must have current, substantial and relevant experience in the new aspects of the life insurance and/or annuity industry and hold a management level, policy making position. 

LOMA Staff Liaison: Jim Huffman (770) 984-6446, huffmanj@loma.org 

The Product Development Management Committee directs its primary attention to improving the product development/management process within the industry, improving product design in order to better meet consumer/distribution needs, gaining a better understanding of industry related issues. 

Membership Requirements: Members are executives with responsibilities and expertise and exposure to various aspects of product development. 

LOMA Staff Liaison: Jim Huffman (770) 984-6446, huffmanj@loma.org

The Retirement Plans Committee investigates studies and discusses issues relative to administrative systems, regulatory requirements, and marketing relationships and other procedures and practices in group retirement plan administration on both the plan and contract level, and with other group or corporate retirement arrangements. 

Membership Requirements: Members are executives with substantial responsibilities and expertise and exposure to various aspects of group retirement plan operations such as administration, investment, actuarial, underwriting, systems, legal, product development, benefit payments, financial reporting or marketing. 

LOMA Staff Liaison: Jim Huffman (770) 984-6446, huffmanj@loma.org  

The Small Employer and Individual Pension Committee assists member companies in the improvement of the management of their small group and individual pension business by pooling experience and conducting research in the field, investigating marketing relationships, State and Federal regulator requirements and administrative systems; procedures and practices in the field of individual pension plans (such as Tax Sheltered Annuities or Individual Retirement Annuities); small group plans on both the plan and contract level and all other tax qualified retirement arrangements. 

Membership Requirements: Members must have managerial responsibilities and a minimum of three years of experience with exposure to various aspects of small group or individual pensions such as administration, investments, actuarial, benefit payments, compliance, systems, marketing, etc. 

LOMA Staff Liaison: Marvin Jones (770) 984-6459, jonesm@loma.org

For detailed information about the committee process and descriptions of each committee, download the Committee Handbook.

Back to overview of LOMA Committees.