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LOMA Service Turnaround Times Survey
for Individual Life Insurance and Annuities

By identifying strengths and weaknesses in your organization, you can focus your resources where they will make the greatest impact. The LOMA Life and Annuity Service Turnaround Times Survey reports are valuable tools in comparing your organization's performance to other companies. The reports can help guide you in setting internal benchmarks and performance standards.

Participate in the 2009 Survey

Register online now

Download registration form

Why your company should participate in the Service Turnaround Times Survey:

View the presentation


We recently expanded the surveys to include more product types, specific underwriting questions, and a section on processing NIGO business. Participating companies are now able to determine how their service times for each of these types of life insurance compared to other companies throughout North America.

Companies participating in the Individual Life Turnaround Times Survey submitted service times for the following types of life insurance:

  • Whole Life
  • Term Life
  • Universal Life
  • Variable Life
  • Variable Universal Life

To learn in greater depth what the Individual Life Turnaround Times Survey measures, view the Survey questionnaire.

View a sample report

Companies participating in the Annuity Service Turnaround Times Survey submitted separate service times for:

  • Fixed Annuities
  • Indexed Annuities
  • Variable Annuities

To learn in greater depth what the Annuity Service Turnaround Times Survey measures, view the Survey questionnaire.

View a sample report

Participation Fee

for either the Life or Annuity Service Turnaround Times Survey

 

If you register by June 30, 2009

LOMA Members, US $445

Non-members, US $645

 

If you register after June 30, 2009

LOMA Members, US $495

Non-members, US $695

 

To participate in both surveys, add $100.

 

Register online now

Download registration form

 

The annual LOMA Service Turnaround Times Survey Report is free to participants.

 

See companies that participated in 2008.

 

For More Information
Contact Angie Norman
770-984-6438 (voice)
770-984-6418 (fax)
insops@loma.org
 

Related products

LOMA Service Turnaround Times Survey for Asia

Contact Center Benchmarking Survey

 

 

Advertise with us...Your Financial Services Customers are here.
Download LOMA's 2009 Education & Training Catalog here
Download LOMA's 2009 Products & Services Catalog here


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