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Tech Directory Product Detail

Smart Video

Accenture Software

Contact: Nancy Bass, Accenture Software Sales and Product Marketing Lead, Address: 5 Spring Street, Murray Hill, NJ, USA, 07974, Phone: 512-732-5155, Email:, Website:

Product Description:

Accenture Software’s Life and Annuity software solutions now offer the most advanced way to communicate with consumers. Smart Video enhances traditional communication methods with relevant and engaging ‘welcome’ experiences at various points during the new customer onboarding period. Facilitating personalized customer communication throughout the onboarding process with Smart Video is more helpful to customers than mass communication tactics. It enables more targeted calls to action, and is measured and optimized for results. Smart Videos are designed to deflect contact center calls and the costs associated with them, increase customer retention, and foster brand loyalty.

When combined with ALIP, carriers have a way to communicate with their customers throughout the customer engagement life cycle—from quotations and onboarding communications to payouts—using personalized client and policy data to generate customized smart video communications on demand.

Our new solution, designed as a Software-as-a-Service offering, utilizes existing communication channels anytime, anywhere and can be integrated seamlessly into your private or public Cloud environment.