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Tech Directory Product Detail

Outsourcing and Offshore Services

Product Description:

CSC leverages global resources, automated processes and innovative technologies to deliver cost-effective, high-quality business process and IT support for virtually any life, annuity or pension product. CSC’s spectrum of outsourcing solutions maximizes flexibility and choice. From policy administration services to applications management and testing support, CSC's outsourcing team allows insurance companies to focus on their business while reducing costs up to 30% or more.

CSC’s BPO service leverages global resources, automated processes and innovative technologies to deliver cost-effective, high quality Business Process and IT support for virtually any life, annuity or pension product. CSC combines business process expertise and intellectual property with the resources of a global Tier I IT services company to deliver a full range of BPO services including
• New Business Processing
• Customer Call Center
• Post-issue Policy Administration
• Billing and Collections
• Lockbox Services
• Disbursements
• Agent/Broker Compensation
• Premium Accounting and Finance
• Claims Administration
• Fund Trading
• Reinsurance Services
• Management Reporting
• Mail and Publishing
• Image and Workflow
• Production Control Support
• Business Resumption Planning/Disaster Recovery

Leveraging Tier 1 IT capabilities, CSC’s AO service includes complete applications management, production support and consulting services for CSC’s intellectual property, legacy and third-party systems. CSC’s IT services focus on systems and interface simplification, functional automation and responsiveness in developing new products, and establishing a platform to support aggressive growth and lower costs. Best-in-class technologies and methods are used to mitigate technology and operational risks.CSC’s Application Outsourcing Services include:
• Application Maintenance, Development and Enhancement
• Implementation and Conversion Services
• Upgrades and Migrations
• Systems Consolidation
• Production and Cycle Support
• New Product Launches
• Help Desk
• Testing
• Third-Party Integrations

CSC provides Staff Augmentation Services for its own software as well as legacy systems and third-party systems CSC’s Staff Augmentation Services include
• New Product Launches
• Production Support
• Implementations
• Help Desk
• Legacy Maintenance
• Application Development
• Enhancements
• Upgrades and Migrations
• Third-Party Integrations

CSC’s Independent Testing and Validation service provides complete testing services from its Testing Center of Excellence including:
 Business Process Testing
• Functionality Testing
• Integration Testing
• System Testing
• Regression Testing
• Component Testing
• Compliance Testing
• Product/ISV Testing
• ERP Testing
• Recovery Testing
• Application Security Testing
• Usability Testing
• Compatibility Testing
• Test Process Consulting

Business Process Outsourcing (BPO)
CSC BPO helps life and annuity companies achieve new levels of business process performance. CSC transforms insurance operations by streamlining processes using sophisticated workflow, imaging and knowledge management technologies, optimizing operations via a digitally connected global network with access to resources in the U.S., South Africa and India and enhancing service capability using advanced customer service and call center technologies. Business-based metrics and service level standards ensure accountability and continuous improvement over time. CSC has developed an innovative tool, STARS, to define, manage and communicate service level results against each client’s defined service agreements. STARS is fully integrated into CSC’s BPO workflows, allowing personnel to consistently monitor and report on service level status and initiate escalation and improvement procedures as necessary.

Application Outsourcing (AO)
CSC helps life and annuity companies focus on creating new sources of value while achieving new levels of application performance. CSC AO services allow insurers to accelerate deployment of CSC software upgrades with direct access to CSC’s global software development teams, simplify legacy and third-party software with CSC’s experienced technicians, and access technical resources with deep industry experience and insurance-specific professional designations. Our skilled insurance professionals assure quality with CMM and PCMM Level 5-certified offshore operations and contractually defined service level standards.

Staff Augmentation
CSC’s Staff Augmentation delivers service excellence and consistency with an efficient cost structure. CSC leverages its lower-cost global resources to provide complete IT services on CSC’s proprietary life and annuity systems, in addition to homegrown and external third party packages. Insurers may work directly with CSC-owned offshore resources through a blended account governance model. CSC’s blended model includes the establishment of an experienced onshore Program Office with responsibility to plan and manage the successful transition of work to CSC’s offshore locations. Insurers gain direct access to global resources with insurance domain expertise and SEI-accredited processes.

Independent Testing and Validation
Insurers benefits from CSC’s Testing Center of Excellence gaining:
• Centralized, independent testing services focused on both business applicability and technical quality
• Dedicated testing professionals equipped with automated testing tools to accelerate project timelines and increase the scope of the testing process
• Standardized practices and metrics to ensure adherence to quality assurance standards
• Risk–based testing methodology to improve effectiveness
• Continually updated knowledge repository with pre-defined insurance test cases
• Comprehensive dashboard to view project status and performance.

Within its BPO operations, CSC utilizes its leading edge software platforms including Cyberlife, wmA, AWD, nbA and csA. For its Application outsourcing, Staff Augmentation and Independent Testing services, CSC supports its full suite of intellectual property as well as home grown and third party applications.