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Tech Directory Product Detail

    Customer Service Accelerator

    CSC

    Contact: Info Requests CSC , Address: 200 West Cesar Chavez, Suite 100, Austin, TX, USA, 78701, Phone: 800-345-7672, Fax: 512-275-5434, Email: inforequests@csc.com, Website: www.csc.com/insurance
    Product Description:

    Customer Service Accelerator® is a Web 2.0 software application that helps North American financial services companies cut operating costs and deliver a richer producer and customer experience across all channels.

    Customer Service Accelerator helps you manage increasingly diverse communication channels for consistent service regardless of the method of contact. All interactions — including emails, phone calls, Web chats, correspondence and interactive voice response — are centralized and displayed in a single view, making it easy to understand servicing needs at any point of contact.

    Customer Service Accelerator integrates insurance policy and contract servicing functions across all of your interaction channels. Key features include a unified front end for your contact centers and back office as well as portal and Web 2.0 support for employees, producers and policyowners.