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Tech Directory Product Detail

Customer Service Accelerator

Product Description:

Customer Service Accelerator® is a web-based application that integrates multiple administration systems and channels providing superior customer service and lower operating costs. Customer Service Accelerator employs a single servicing platform that integrates with BPM, extends existing CRM systems, and delivers comprehensive real-time service functions for call centers and back offices, portals and mobile devices. Customer Service Accelerator includes a claims management component, a complete solution for death, waiver, disability and specialty claims. Customer Service Accelerator enables insurers to reduce operational costs, improve productivity, seamlessly integrate third-party information, and provide accurate and consistent customer service.