Claims processing is one of the most crucial service activities insurance companies perform. However, the complexity of managing a claims environment with multiple systems and manual hand-offs can create errors and delays that can cause irreparable harm to customer relationships.
CSC’s Claims Management, a component of CSC’s Customer Service Accelerator®, helps organizations simplify the claims process for customers, employees, agents and third parties. It provides an innovative solution to meet a common industry problem — improving claims service while reducing costs. Claims Management is a comprehensive life insurance claims solution designed to provide claims management and processing support for a variety of claims types in a single system. The solution is focused on enabling financial services companies to increase productivity and reduce operational costs, ensure accurate and consistent claims decisions, improve service levels, and reduce backlogs.
With its common user interface for all claim types, policy administration system integration, image and work management, and business rules and calculation engine, Claims Management provides a flexible solution to manage the entire claims process — from initial notification through claim disposition and payment.