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Tech Directory Product Detail NOW

Product Description:'s NOW platform is the leading on-premise platform for customer communications management for customer experience.

Customer centric

Serve your customers better at every touch point. Deliver new levels of personalization and relevance in your communications, with a single engine to manage the delivery of content across every channel – from traditional print-based communications to web, email, SMS, mobile and social networks.

Highly scalable

The NOW architecture makes template and forms design easy and straightforward, so you can create and deliver millions of complex communications in a single day. Business users can seamlessly transition from batch to interactive communications, to ensure the efficient handling and personalization of every customer engagement - regardless of the scale of your operation.


The NOW platform underpins the business-critical communications processes of organizations across the globe. It's the de-facto system in investment banking – with the majority of the world's leading banks standardizing on the platform to streamline their trades. Insurers, healthcare providers, utilities and government organizations worldwide rely on our solution.

Easy to integrate

NOW is the only platform that fully integrates with your existing environment, augmenting and optimizing your investments in CRM, ERP and BPM systems. The result is a powerful solution that enables you to fully leverage your customer insight to target and tailor your communications, while learning from every interaction.

A platform for now and the future

Whether you're looking for a robust document generation or automation system to meet today's requirements or a multi-channel customer communications platform that will flex and grow as your business changes, the NOW platform can meet your short-term operational needs and serve as a strategic platform for the future.