Cincom Eloquence® can put you on the path to delivering a better customer experience by automating the design, deployment and delivery of personalized customer communications in any department throughout your organization.
Business users across your many departments will appreciate its intuitive user interface co-developed with Human Factors International (global leaders in user-center design and usability) making it easy it is to shift template development and maintenance from overburdened IT departments to business users’ desktops. Manual processes for generating documents that used to take hours or days now take just minutes to complete. Rekeying data from multiple systems into correspondence is now replaced with automated data and content that eliminates errors and personalizes every communication. Customer-facing representatives no longer shuffle between applications to create letters since they now have the tools they need to service customers right within their core administration application and in real time.
IT professionals will value the single platform for high-volume batch production (e.g., policies), real-time interactive communication generation (e.g., customer service correspondence), and on demand applications (e.g., notifications) along with effortless integration with legacy systems and emerging service-oriented architectures (SOA). And, your IT staff isn’t spending hours or days creating or updating document templates leaving them more time to spend on other important initiatives.
- Accelerate time-to-market by 90%
- Reduce compliance risks
- Realize cost savings of up to 80%
- Reduce errors to near zero
With Cincom Eloquence your communications are better and your customers’ experiences go from good to great!
Troy Gross, Director of Global Product Marketing
55 Merchant St.
Cincinnati, OH 45246 USA