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Service Turnaround Times Survey — North America

For Individual Life Insurance and Annuities

2014 survey results now available for purchase!

By identifying strengths and weaknesses in your organization, you can focus your resources where they will make the greatest impact. The LOMA Life Insurance and Annuity Service Turnaround Times Surveys are valuable tools in comparing your organization's performance to that of other companies. The reports provide important service time information about various new business and policyowner service functions, and can help guide you in setting internal benchmarks and performance standards.

The surveys also include a special section on NIGO business, placement rates for the life survey and Electronic Application (E-App) usage for the life and annuity surveys.

In 2014, 31 companies participated in the Life Survey and 18 companies participated in the Annuity Survey.

Companies participating in the Life Insurance Service Turnaround Times Survey submitted separate service times for the following types of individual life insurance:

  • Whole Life
  • Term Life
  • Universal Life
  • Variable Life
  • Variable Universal Life

Companies participating in the Annuity Service Turnaround Times Survey submitted separate service times for the following types of individual annuities:

  • Fixed Annuities
  • Variable Annuities
  • Indexed Annuities

Purchase the Survey Reports

Single Survey: Life or Annuity

LOMA Member: US $825
Non-member: US $1,125

Both Surveys: Life and Annuity

LOMA Member: US $975
Non-member: US $1,275

Order Form: Order by Mail, Fax or E-mail

For more information about the Service Turnaround Times Surveys, please contact:
Angie Norman, ALMI, ACS, CTP
Senior Associate, Insurance Operations