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Service Turnaround Times Survey — North America

For Individual Life Insurance and Annuities

2015 survey results now available for purchase!

Order by Mail, Fax or E-mail

2015 Survey Participants

By identifying strengths and weaknesses in your organization, you can focus your resources where they will make the greatest impact. The LOMA Life Insurance and Annuity Service Turnaround Times Survey reports are valuable tools in comparing your organization's performance to that of other companies. The reports provide valuable service time information around various new business and policyowner service functions, and can help guide you in setting internal benchmarks and performance standards.

The surveys also include a special section on NIGO business, placement rates for the life survey and Electronic Application (E-App) usage for the life and annuity surveys.

In 2015, 25 companies participated in the Life Survey and 13 companies participated in the Annuity Survey.

Companies participating in the Life Insurance Service Turnaround Times Survey submitted separate service times for the following types of individual life insurance:

  • Whole Life
  • Term Life
  • Universal Life
  • Variable Life
  • Variable Universal Life

Companies participating in the Annuity Service Turnaround Times Survey submitted separate service times for the following types of individual annuities:

  • Fixed Annuities
  • Variable Annuities
  • Indexed Annuities

Purchase the Survey Reports

Single Survey: Life or Annuity

LOMA Member: US $875
Non-member: US $1,175

Both Surveys: Life and Annuity

LOMA Member: US $1,025
Non-member: US $1,325

Order Form: Order by Mail, Fax or E-mail

For more information about the Service Turnaround Times Surveys, please contact:
Angie Norman, ALMI, ACS, CTP
Senior Associate, Insurance Operations
E-mail Norman@loma.org
Phone 770-984-6438