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Are the right employees working in your call center?

Customer contact centers are a challenging place to manage and work. Employees within the contact center play a major role in the interactions between your company and its customers, and can significantly affect your business. To be successful, contact center representatives must:

  • Efficiently manage calls and provide exceptional service
  • Effectively maintain composure and focus on customer needs
  • Simultaneously navigate and manage large amounts of information
  • Quickly synthesize and reference complex material
  • Constantly learn and adapt as technology and products evolve

Ensure that representatives exceed these expectations with REPeValuator™, a job simulation that predicts call center job performance. Candidates assume the role of a call center rep and encounter a variety of situations — from simple to complicated — and a variety of simulated customers that are concise or confused, cheerful or angry.

This web-based job simulation will help you hire individuals with the right skills, fit, and motivation to succeed in this demanding role. By incorporating this easy-to-use assessment into your hiring process, you will:

  • Select applicants who can efficiently and effectively build client relationships
  • Reduce training time and hiring costs by increasing new-hire quality
  • Improve customer service and overall call center performance
  • Hire applicants who can cross-sell and up-sell

REPeValuator integrates with most applicant tracking systems, including Taleo. For example, you can pass information securely from Taleo to the assessment, and, after the test is completed, candidate control can be returned to Taleo if needed. Test results can be securely transferred in real time or in batch transmissions.

REPeValuator is available in several versions to suit your needs: service-only, sales and service, English-only, Spanish-only, or bilingual. Test results are available immediately and feature an overall score as well as a description of an applicant’s expected job performance in several key areas. By identifying top talent, REPeValuator yields significant return on investment including reduced turnover, increased customer satisfaction, and higher sales.


Currently available in the United States, Canada, the Caribbean, and Spanish-speaking Latin America. Please contact us if it is not already available in your country.

REPeValuator is a trademark of Aon Corporation.

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Contact us for more information about this proven hiring tool!