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2008
Program
Information
Conference Program
Sunday, June
22
4:00 p.m. – 6:00 p.m. REGISTRATION
6:00 p.m. – 8:00 p.m. WELCOME RECEPTION
Monday, June 23, 2008
(Sessions are from 9:00 a.m. to 5:30 p.m.)
9:00 a.m. Conference Opening and Dignitary Address
| Opening Remarks
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Robert Kerzner , CLU, ChFC, President and Chief Executive Officer
LIMRA International and LOMA, USA
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Invited Dignitaries Remarks
10:00 a.m. – 10:30 a.m. Networking Break
10:30 a.m. – 11:30 a.m. Opening Keynote Address
Nothing is Impossible - Enjoy Life!
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Gordon
Watson
Regional President
AIG Life Companies,
Japan and Korea
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Gordon Watson is the Regional President for AIG Life Companies,
Japan and Korea. During his 24 years with AIG, Watson has applied a “people first” philosophy to build an impressive track record for building and turning around insurance operations. His “people first” philosophy emphasizes harnessing “right brain” creativity and encourages work/life balance to achieve challenging business objectives. Watson will focus on how this approach has helped him lead the successful turnaround of a large bankrupt life insurer in Japan and stimulated the growth of a young company in Korea.
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11:30 a.m. – 12:30 p.m. General Session
From Major to Micro Medical Insurance Plans: Global Health Insurance Segments and Operations
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Eugenio
Chinchilla
Managing Director
Redbridge, USA
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Economic trends and legislative changes throughout Asia have spurred insurance companies to address a growing demand for health insurance, through product innovation. We will look at some of these emerging opportunities and the challenges that product innovations present to insurance operations.
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12:30 p.m. – 2:00 p.m. Lunch
2:00 p.m. – 2:45 p.m. General Session
The Status and Future Perspective of Variable Insurance in Korea
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John
H. Lee
Head of Product & Marketing & Finance Research
Institute
Kyobo Life Insurance, Korea
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Mr. John H. Lee has extensive experience in the insurance
industry, especially in the areas of product development
and marketing. During this session, he will present an
overview of the status and perspective of variable
insurance in Korea. In addition, he will also provide
information on sales trends, process of changes, and
customer recognition. |
2:45 p.m. – 3:00 p.m. Session Change
3:00 p.m. – 4:00 p.m. Concurrent Sessions I:
| I.1
Extending the Value of Your Corporate Information to
Improve Efficiency and Outpace the Competition
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Ruth Fisk
Industry Manager, International Insurance Solutions
Hyland Software, USA
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From distribution to carrier, discover how insurance companies, brokers and agencies utilize enterprise content management (ECM) solutions to improve speed to market. Hear how companies are including ECM as part of their current and long-term strategies to reduce operating costs, improve productivity levels, diminish handling time and reduce risk associated with compliance requirements to outpace the competition in each business area.
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I.2 Are You in Compliance?
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Jennifer
Berlin
Corporate Vice President, Director, International Research
LIMRA International, USA
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As markets mature, products become more complicated and regulations begin to develop in response to misselling. When a company conforms to the rules and regulations that govern the sale of life insurance then that company is in compliance. Are you? Market conduct and compliance are ultimately tied up with your financial advisors' behavior. Professionalism, responsibility and integrity are key values to ensure you have the best interest of the consumer. Hear how to avoid some of the regulation pitfalls experienced by mature markets.
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I.3 The Need For Speed: Policy Issue and Customer Service
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Joel V. Basarich
Ph.D., FLMI, ACS
Vice President and Managing Director, International Operations
LOMA, USA
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Customers are opportunities. Serving agents, applicants and policyholders in a timely, efficient and effective manner in the issue process and as an inforce policyholder is the goal of every organization. Electronic submission of life insurance applications and straight through processing meet the need for speed and enhance the sales and issue process. Serving inforce policyholders efficiently and effectively is also important. This session will examine the implications of a timely underwriting and issues process as well as insight into the need for speed when providing effective policyholder service.
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4:00 p.m. - 4:30 p.m. Networking Break
4:30 p.m. – 5:30 p.m. Concurrent Sessions II:
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II.1 Distributing the Right Products through the Right Channels
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Handojo Kusuma
Director of Bancassurance and Alternative Distribution
Allianz Life, Indonesia
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Do insurance companies know how to distribute the right products through the right channels? Do they understand potential customers well enough to create products that meet their needs in every stage of life, and use the right channel to influence their buying behaviors at every stage too? Learn how Allianz Life Indonesia is using a multi-channel strategy to get closer to potential customers, to have a better knowledge of their needs and expectations, and to understand their buying behaviors — a strategy that has increased the quantity and quality of sales and ensured the long-term sustainability of their business.
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II.2 Takaful
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Abdul Latiff Abu Bakar
Executive Vice President
eTiQa Insurance & Takaful, Malaysia
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Takaful has become one of the leading segments of the financial sector across Asia. Building on an already strong foundation, Takaful sales are expected to grow 20 percent annually for the next several years. Malaysia is positioning itself as a Takaful center contending with growth that is also coming out of the Middle East. As the number one Takaful player in Malaysia, Mr. Abdul Latiff Abu Bakar of eTiQa will explore the trends, opportunities and future of
Takaful. |
5:30 p.m. Networking Reception
Tuesday, June 24, 2008
(Sessions are from 8:30 a.m. to 4:15 p.m.)
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8:30 a.m. Opening Remarks
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Gary
Aluise
Vice President and Managing Director, International
Operations
LIMRA International, USA
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8:45 a.m. –
9:45 a.m. General Session
CEO Open Forum: Insuring the Future
Panelists:
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Rory
Carson
Chief Executive Officer
MetLife, Hong Kong
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Sang
Hui Lee
President & Chief Executive Officer
AIG Life Korea, Korea
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David N. Levenson
President and Chief Executive Officer
Hartford Life Insurance, KK, Japan
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Moderator:
Robert Kerzner, CLU, ChFC
President and Chief Executive Officer
LIMRA International and LOMA, USA
Companies overcome many challenges to achieve success – expanding competition, regulatory demands, demographic shifts, evolving product needs and technological innovations. During this session, CEOs from across Asia will share their thoughts on these and other issues facing the industry and their vision for Asia’s financial services market.
9:45 a.m. –
10:30 a.m. General Session
The Life Insurance Industry in Korea: Its Current Status and Future Outlook
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Hyun Moon Park
Executive Vice President of Marketing Unit
Samsung Life Insurance, Korea
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In this informative and engaging presentation, Mr. Hyun Moon Park will provide an overview of key trends and future prospects for the Korean life insurance market from the perspective of products, distribution channels and regulations.
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10:30 a.m. – 11:00 a.m. Networking Break
11:00 a.m. – 12:00 p.m. General Session
Bancassurance: Strategies That Work
Panelists:
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C. Donald Carden
President and Chief Executive Officer
Siam Commercial New York Life Insurance PCL, Thailand
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SW Choi
Director of Bancassurance
PCA Life Korea, Korea
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Mark Richmond
Senior Vice President,
Head of Bancassurance Division
Manulife, Indonesia |
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Moderator:
Gary Aluise
Vice President and Managing Director, International Operations
LIMRA International, USA
Why is bancassurance important in Asia today and where is it heading? How can companies take advantage of this growing channel? This panel of industry experts gives you a behind-the-scenes look at key driving forces for success, different approaches for implementation and insights to help overcome barriers and challenges along the way.
12:00 p.m. – 1:15 p.m. Lunch
1:15 p.m. – 2:00 p.m. General Session
The Health Insurance Industry in Korea: Industry Overview,
Issues, Trends, and Outlook |
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Kim
Jong Yeal
Senior Vice President
Korea Life Insurance, Korea
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Mr. Kim Jong Yeal has significant experience in the health
insurance industry. In this informative session, Mr. Kim
will discuss the health insurance industry in Korea, and
overview of its national health plan as well as private
health insurance in terms of market size and product
features. He will also provide an overview of the claims
and underwriting practice in health insurance. |
2:00 p.m. - 3:00 p.m. General Session
Superbrands: Carving Out a Unique Identity
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Sujit
Ganguli
Senior Vice President and Head - Marketing
ICICI Prudential Life, India
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With the opening of the insurance market in India, newly
established privately-owned companies to this market were
faced with a number of challenges. First and foremost was
creating a unique brand identity in a market where only
one brand had existed. How do you delink well-entrenched
association to a brand? How do you establish or, in this
case, re-direct customer loyalty to a new brand? What
exactly is a Superbrand? Mr. Ganguli will share the
six-year journey to success for the ICICI Prudential
brand, which is now viewed as offering customers
significant emotional and tangible advantages over it's
competitors. |
3:00 p.m. -
3:15 p.m. Networking Break
3:15
p.m. General Session
Tied Agency: A Look in the Mirror |
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Andy Cohen
Regional Head of Tied Agency ING, Hong Kong
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Andy
Cohen has over twenty-five years of industry experience
working with companies in the
U.S., Latin America, Europe and
Asia
. During this session, Mr. Cohen will discuss the
evolution of the tied agency system, as well as key issues
and challenges to operating efficiently and profitably in
Asia
. He will also present ideas on monitoring and
improving efficiencies.
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4:15 p.m. Conference Adjourns
Thank
You to Our 2008 Sponsors
Lead Sponsors
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