LOMA's Magazine for Insurance & Financial
Services Management
Archives
2003
December
2004
Technology Directory
LOMA's 2004 Technology Directory is now
available. This is a comprehensive source of suppliers of software,
hardware and other services for the insurance and financial services industry.
It's published in print form in the December issue of Resource, plus an
on-line version can be found at http://www.loma.org/TechDir/index.htm.
Combating Insurance Fraud
Fraud continues to be a growing problem for the insurance
industry, but technology can help. Find out how you can win the fraud war.
November
CEO's
Panel: It's a Complex World
At the LOMA Annual
Conference, a CEO panel explored industry restructuring, the impact of the
Internet and other key issues.
October
Should You Go Global?
Resource discusses globalization, with
an exclusive look at the experience of New York Life International.
Creating
the Optimal Portal
Disappointed with the lack of ROI from your portal? Don’t give up yet.
Find out how you can begin to reap the long-awaited rewards from your
investment.
September
LOMA
Annual Conference Preview
LOMA’s 2003 Annual Conference and FLMI Conferment comes to the Lone Star
State on Sept. 28-30. Here is preview of the conference, set for San
Antonio.
Customer
Service...
Full Speed Ahead
With the implementation of its computer telephone integration (CTI)
system, Minnesota Life Insurance Co. has enabled its call center to
optimize technology and provide superior service at lightning speed,
whether they’re online or on the phone.
August
Taxing
Times for Annuities
A stalled economy, tax parity and
suitability are vital issues this year for insurers, industry lobbyists,
and legislators.
IT Change at MONY
Restructuring allowed MONY’s IT
team to increase its clarity, focus and accountability. Discover what
changes were necessary and how it all came out.
July
FFSI:
Education for an Evolving Industry
LOMA’s new Fellow, Financial
Services Institute program will meet the needs of organizations that have
evolved into multifaceted financial services institutions.
Trends in
IT Security
Having the right security program
is critical in today’s market. Find out some of the current trends in
information security and what you can do to keep your company safe.
June
High-Tech
+ High-Touch = Great Service
At LOMA’s 2003 Customer Service Conference in Tampa, a three-person CEO
panel discussed the dangers of relying solely on technology to cure your
call-center woes, and the place in a company where a strong,
customer-focused culture truly begins.
Loyalty:
It's Worth More Than You Think
Loyalty? It's hopelessly passé,
many say-an outmoded value from a bygone era. Frederick Reichheld begs to
differ: In his keynote address for LOMA's 2003 Customer Service
Conference, he explained how successful companies are inspiring it in
their customers through excellent service-and using it to spur growth.
May
Ready
for Future Technology? Systems Forum Report
Ready or not, future IT trends will
shape the 21st Century marketplace. Dr. James Canton speaks at the recent
LOMA Systems Forum.
Exhibits Showcase Technology For Insurers
Systems Forum attendees were able to see how various
companies’ can help meet their IT needs.
April
Financial
Focus: Doing The Right Thing
Integrity is making a comeback as
insurers cope with equity and bond losses, implement SarbOx and TRIA
provisions, await pension reform, and debate a dual regulatory system.
Is
Speech Recognition Technology Right for Your Company?
Speech recognition technology is becoming more popular as companies
strive to find ways to cut costs and improve customer service.
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