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LOMA's Magazine for Insurance & Financial Services Management

Archives - 2005

December 2005
Pan-American Bounces Back from Disaster
As Hurricane Katrina headed for the Gulf Coast , New Orleans-based Pan-American Life began putting its disaster recovery plan into action. In just a few days, they had resumed operations. Read about the recovery process.

Technology Directory
LOMA and Resource produce this annual  reference to technology for the insurance & financial services  industry
.


November 2005

Proactive vs. Reactive: 
Critical Factors for Insurance Success
 

In today’s business world it is crucial to know when to be an early technology adopter and when to be a fast follower.  Find out how your company can achieve first- mover advantage. 

Special Report: 
Insurers Respond to Hurricane Katrina
In the aftermath of Hurricane Katrina, which devastated the U.S. Gulf Coast region, many insurers quickly donated to relief efforts and offered premium flexibility and special arrangements to affected policyholders. 
Click here for a two-part special report. 


October 2005
International Markets: Charting a Course
Intrepid life insurers—domestic and foreign—are discovering a world of opportunity in emerging markets, especially   Asia .

September 2005
CIOS Facing an Uncertain Future
Legacy Systems, regulatory demands and outsourcing were just a few of the topics CIOs discussed at this year’s ACORD LOMA Insurance Systems Forum.

August 2005

Analysts Debate Technology Challenges

At the ACORD LOMA Insurance Systems Forum, leading analysts debated the challenges, opportunities and trends currently facing the insurance industry.

Exhibitors Show New Technology at Forum
ACORD LOMA Insurance Systems Forum attendees were able to discuss their IT needs with exhibitors at more than 170 booths, seeing how various solutions could meet their unique business challenges. Here are some highlights.

July 2005
Measuring Return on Human Capital Investments  
Many different parties are now attempting to develop methods for measuring the impact of human capital on corporate performance.  


Curbing Lost Call Center Productivity  
MetLife’s research on factors contributing to high rates of disability leave and absenteeism helps to identify ways to alleviate the costs associated with these issues.  


June 2005

LOMA's e-Learning Courses Break New Ground

Online learning is growing in popularity. Reaction to a prototype LOMA designation course was very favorable.

May 2005
Insurance Tech Spending Looking Up
Resource talks with Celent’s Matthew Josefowicz about the rise in IT spending among life insurers and what to expect going forward. As overall premium grows modestly over the next five years, IT spending will essentially keep pace.

What’s Your Return on Customer?
In any business, striving to meet quarterly sales projections is a vital task, no doubt about it. But according to Dr. Martha Rogers, one of today’s leading customer service visionaries, any business that wants to maintain and increase profitability over the long run had better take the long-term value of its customers just as seriously.


April 2005
Winning Moves for Insurers
To compete successfully in a challenging business climate, life insurers are spinning off operations, embracing mutual ownership and entering emerging markets.  


March 2005
Risk Redux
One of the world's leading underwriting experts revisits life and health risk management practices, processes and innovations.

The Future of IT
Technology expert Don Tapscott, who will be the keynote speaker at the 2005 ACORD LOMA Insurance Systems Forum, discusses today’s business environment.  

A Human Capital Agenda  
Sun Life Financial in Asia has made great strides toward aligning its most valuable commodity—talented and dedicated employees—to its business agenda and strategy.  

February 2005
Providing Quality Service
How does Manulife Financial manage to serve its policyholders well amidst all of today's issues? According to a Manulife official, they do it by having the right people, processes and technology in place.

January 2005
Forecast for 2005:
Changes and Challenges 

What lies ahead for the industry in 2005? According to members of LOMA’s board of directors, sales of universal life and variable annuities look promising, with mergers and acquisitions likely to continue at a modest pace. But with that outlook comes a multitude of issues that promises to change the rules all over again—including the possibilities of an optional federal charter, lifetime and retirement savings accounts, and continued scrutiny by regulators.

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