LOMA's Magazine for Insurance & Financial
Services Management
Archives - 2004
December 2004
Technology
Directory
LOMA and Resource produce this
annual reference to technology for the insurance & financial
services industry.
Steps to
Success: Industry Leaders Share Examples
Ever wanted to know how some of the leaders
of the industry got to where they are today?
What advice would they give you? What pitfalls would they tell you
to avoid? Four LOMA board members recently participated in a panel
discussion in which they looked back on their respective career paths and
the lessons learned along the way.
November 2004
What's Hot in Technology
Industry
expert Kimberly Harris discusses some emerging trends and technologies in
the insurance industry and gives insight into which are mature and which
are not.
October 2004
A World of Opportunity
Local national and foreign insurers
are taking advantage of new opportunities in many areas of the world.
Resource looks at three markets--South Korea, India and China.
September 2004
Keys
to Competitive Advantage
Are outsourcing and mobile technology
keys to competitive success? These two topics are being examined by many
companies. Dr. Ravi Kalakota, a noted technology expert, gives his views on the two topics in a Q & A interview.
Kalakota will speak at
the upcoming LOMA Distribution Technology and Emerging Technology
conferences.
August 2004
Systems
Forum Panel: Sharing Success
Legacy
systems, business and IT alignment and Web services were just a few of the
topics insurance industry analysts discussed at the inaugural ACORD LOMA
Insurance Systems Forum.
Analysts used real-time audience response to engage and advise
attendees.
Exhibitors
Show New Technology at Forum
ACORD LOMA Insurance Systems Forum attendees were able to discuss their IT
needs with exhibitors at more than 170 booths, seeing how various
solutions could meet their unique business challenges.
Here are several examples.
July 2004
Creating
a Customer-Centric Culture
Sure, everyone wants loyal customers. However, when it comes to how to go
about getting them, no one seems to agree on where to start. But based on
their extensive research of ‘loyalty leader’ companies and their
peers, Dr. Jodi Simco and Dr. Mark Royal of Hay Group have identified the
fundamentals you need to take your place among the companies customers
admire most.
Golden
Years Ahead for Industry
The life insurance & financial services industry faces several
challenges, but the future is very promising, says Jon Boscia, chairman
and CEO of Lincoln Financial Group.
June 2004
Financial
Literacy
Financial services companies are taking many steps to educate their
employees in personal finance topics.
Connecting
the Pieces
See how Guardian’s straight-through processing solution linked its
process areas together to offer a more streamlined approach.
May 2004
Managing
Cyber Risk
An AIG eBusiness Risk Solutions®
official discusses cyber risk and how to stay afloat in today’s changing
business environment.
April 2004
New
Directions for the Industry
Industry consolidation, calls for
federal oversight, and unexpected savings incentives in the Bush budget
may signal significant changes ahead for the life sector.
Building a Service Culture
At The Hartford Financial Services Group, various divisions have
redesigned their processes and workflow with the customer in mind. This
new service culture has been favorably received by brokers and
policyowners—and earned The Hartford a few awards in the process.
March 2004
A Golden Opportunity:
Long-Term Care
Emerging
demographics, new legislation, and budget shortfalls have converged to
create unprecedented long-term care insurance opportunities for both U.S.
insurers and consumers.
February 2004
Put
Me In, Coach
If increasing and maintaining the
level of service your call center provides is a top priority, then a LOMA
conference speaker has three words for you: coaching, monitoring and
calibration.
Tracking Customer Satisfaction
If the customer is truly a
strategic focus for your company, then measuring customer satisfaction on
a frequent basis is crucial.
January 2004
2004 Forecast: Better Times Ahead
As the U.S. economy inches toward
recovery, the insurance industry has reason to be optimistic about the new
year.
Making CRM Work
Disappointed with your CRM investment? One company isn’t. See why.
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