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Contact Center Staff

Solutions to help create a team that delivers superior customer service and has the unique skills needed to thrive in today’s challenging customer service environment.

LIMRA and LOMA Publications Win 2018 APEX Awards for Publication Excellence

LIMRA and LOMA’s flagship publications have been recognized as recipients of a 2018 APEX award for publication excellence.

Service Index

Hire applicants who are suited for service.

Training

Learn more about our training programs.

LIMRA and LOMA Launch Best Interest Training Programs for Industry Professionals to Comply with the Amended NY State Reg. 187

LIMRA and LOMA today introduced a comprehensive training program to help sales professionals and home office employees understand and comply with New York State Regulation 187, which goes into effect on Aug. 1, 2019.

Service Turnaround Times Survey

LOMA's Service Turnaround Times Survey can help you set internal benchmarks and performance standards.

Associate, Customer Service — Property & Casualty (Canada)

Provides a solid understanding of customer service and how it affects property/liability insurance, loss adjusting, underwriting, and agent/broker activities in Canada.

Policyowners’ Interest in Online Service Grows

New LIMRA research finds 37 percent policyowners went online for service in 2017, 23 percent higher than in 2014.

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