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Change Management Emerges As the Most Urgent Challenge Facing the Global Life Insurance Industry

Change management has become the most important challenge in the minds of C-suite executives in the global life insurance industry, followed closely by the need to improve customer experience. Results from the new biennial global survey of C-suite life insurance executives finds a shift in priorities as economic, technological, regulatory and consumer changes press life insurance companies to reassess their business model.

COVID-19 Drives Shift in Priorities: Technology Cited as Top Challenge Facing the Global Life Insurance Industry

As COVID-19 prompted life insurance companies to accelerate their digital adoption to ensure continuity of business and serve their customers, it exposed the challenges of life insurers’ legacy systems, siloed operations and the continued need to modernize. As a result, life insurance executives cited technology as both the top challenge facing their companies and the external force driving change in the industry, according to the latest C-suite life insurance executive survey by LIMRA and Boston Consulting Group (BCG)

LIMRA Asks Financial Services Executives to Weigh In on Industry Challenges

Life insurance and financial services companies faced a tough business climate over the last several years ― from the fallout of the pandemic, to rising interest rates and inflation, to the increased use of technology, to heightened customer expectations. LIMRA spoke with industry executives to see how their companies are handling these challenges and what they see for the future.

Profitable Growth Top of Mind for Executives in the Life Insurance Industry

A new study reveals profitable growth is the most important challenge on the minds of C-suite executives in the life insurance industry, followed closely by talent management.

Technology Tops External Challenges Driving Change in the Life Insurance Industry

Two-thirds of life insurance executives worldwide say technology, such as artificial intelligence, automation and customer-service tools, will have the greatest impact on their company in the next five years, according to a recent study by LIMRA and Boston Consulting Group (BCG).

Talent Management Tops List of Challenges for Industry Executives

A new LIMRA survey of more than 300 industry executives across 47 countries revealed 4 in 10 consider talent management to be their top challenge in in the coming years.

Senior Executive Panel to Discuss Future Opportunities for the Life Insurance Industry at 2022 LIMRA Annual Conference

The 2022 LIMRA Annual Conference will feature a panel of executives from diverse segments of financial services, who will explore the various factors affecting the life insurance industry and its profitability.

Senior Industry Executives Look to Technology to Improve Customer Experience

Over the past several years, financial services companies have sought to leverage advances in technology to become more efficient and improve customer engagement. Based on interviews with 13 senior leaders across the insurance and retirement industries, LL Global, the parent company of LIMRA and LOMA, explored how the COVID-19 pandemic hastened the pace of adoption of digital solutions and what these executives predict for the future.

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