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LOMA Launches Innovative Management Course

ATLANTA - July 29, 2011 ― LOMA has introduced a new management course uniquely designed to help insurance and financial services companies improve productivity from their daily operations.

Operational Excellence in Financial Services (LOMA 335) provides practical techniques that companies use to ensure maximum efficiency. Topics covered include quality management programs, decision-making and research techniques, process management, leadership, teamwork, and project management.

"As we developed Operational Excellence in Financial Services, our goal was to develop a practical management course focused on the operations in our industry; something with daily-job relevance for the majority of employees, and useful approaches and applications," said Robert H. Hartley, LOMA assistant vice president of Learning and Development, and project manager for this course.  "This new course will resonate with most industry employees, helping them to understand practices that their companies use to improve quality management, technology, process management, project management and contact center management."

Operational Excellence in Financial Services is available through a Course Portal, which blends the more traditional study experience with several new online and multi-media features. English-language course materials and exams are now available.

Operational Excellence in Financial Services is a required course within LOMA's Fellow, Life Management Institute (FLMI) professional designation. The FLMI Program is a 10-course professional development program that provides an industry-specific business education in the context of the insurance and financial services industry.

For more information about LOMA 335 and the prestigious FLMI Designation Program, please click here.


About LOMA

Established in 1924, with 1,200 plus member companies in over 80 countries, LOMA is committed to a business partnership with its world-wide members in the insurance and financial services industry to improve their management and operations through quality employee development, research, information sharing, and related products and services. To find out more about LOMA and the learning opportunities it offers, visit LOMA's Web site at