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COVID-19 Drives Shift in Priorities: Technology Cited as Top Challenge Facing the Global Life Insurance Industry

As COVID-19 prompted life insurance companies to accelerate their digital adoption to ensure continuity of business and serve their customers, it exposed the challenges of life insurers’ legacy systems, siloed operations and the continued need to modernize. As a result, life insurance executives cited technology as both the top challenge facing their companies and the external force driving change in the industry, according to the latest C-suite life insurance executive survey by LIMRA and Boston Consulting Group (BCG)

2021 Life Insurance Conference to Focus on the Future of the Industry

One year into the pandemic, there is a heightened awareness of the importance of life insurance and the protection it can provide should the unexpected happen.

Technology Tops External Challenges Driving Change in the Life Insurance Industry

Two-thirds of life insurance executives worldwide say technology, such as artificial intelligence, automation and customer-service tools, will have the greatest impact on their company in the next five years, according to a recent study by LIMRA and Boston Consulting Group (BCG).

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