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2021 Customer Experience Conference
3/10/2021 - 3/12/2021
At the 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.
2020 LOMA Customer Experience Conference Will Highlight “Excellence Personified”
Financial services professionals from claims, customer service, information technology, marketing and new business are invited to the 2020 LOMA Customer Experience Conference March 25-27 to learn how to improve customer satisfaction, loyalty and advocacy. The event will be held at the InterContinental Hotel in New Orleans, Louisiana.
FORECAST 2024: Customer Experience
Insurers want to meet clients’ unique financial needs. What are they doing to elevate the customer experience?
2021 LOMA Customer Experience Conference to Explore Enhancements in Digital Engagement
Even before the pandemic, financial services companies had begun to transform underwriting and improve the customer journey using advanced analytics and artificial intelligence (AI). According to LIMRA research, in 2019 more than 8 in 10 carriers had in place or planned to implement automated underwriting programs