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Defining What Good Customer Experience Looks Like Is the First Step Toward Achieving It

LIMRA and NEOS explore customer experience models in life insurance and annuity firms.

2021 LOMA Customer Experience Conference to Explore Enhancements in Digital Engagement

Even before the pandemic, financial services companies had begun to transform underwriting and improve the customer journey using advanced analytics and artificial intelligence (AI). According to LIMRA research, in 2019 more than 8 in 10 carriers had in place or planned to implement automated underwriting programs

2021 Customer Experience Conference

3/10/2021 - 3/12/2021

At the 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Senior Industry Executives Look to Technology to Improve Customer Experience

Over the past several years, financial services companies have sought to leverage advances in technology to become more efficient and improve customer engagement. Based on interviews with 13 senior leaders across the insurance and retirement industries, LL Global, the parent company of LIMRA and LOMA, explored how the COVID-19 pandemic hastened the pace of adoption of digital solutions and what these executives predict for the future.

FORECAST 2024: Customer Experience

Insurers want to meet clients’ unique financial needs. What are they doing to elevate the customer experience?

Certificate in Customer Experience Essentials

Creating a positive customer experience culture can distinguish a company from its competitors while helping achieve profitable growth.

LIMRA and LOMA Publications Win 2018 APEX Awards for Publication Excellence

LIMRA and LOMA’s flagship publications have been recognized as recipients of a 2018 APEX award for publication excellence.

2021 LIMRA and LOMA Canada Virtual Annual Conference to Look at Prospering Post Pandemic

The pandemic has caused all businesses, including financial services, to take a fresh look at strategy and operations. That is why the theme for this year’s LIMRA and LOMA Canada Virtual Annual Conference, on May 19 –20, is “pivot, persevere and prosper.”

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