Over its 90-year history, LOMA has revised its professional education programs to adapt to changes in the life insurance industry, the financial services environment, and society. As member needs develop, we create new designations and certifications to meet them—and we also retire programs that addressed older needs. LOMA maintains recognition of its legacy designations and encourages designation holders to continue to use them.
Master Fellow, Life Management Institute
The Master Fellow, Life Management Institute (FLMI/M™) program was designed for FLMIs who wanted to continue their professional education by broadening and applying their knowledge of insurance and other business subjects. The primary aim of the program was to allow learners to develop an understanding of insurance company management and provide an opportunity to apply a variety of techniques in recognizing and solving problems at the strategic level. The program was open only to students who had already earned the FLMI designation.
Professional, Customer Service Institute
The Professional, Customer Service® (PCS®) program built on the fundamentals in LOMA's Associate, Customer Service program. Courses in the PCS program addressed the positive impact and value of understanding and successfully managing customer relationships.
Associate, Insurance Agency Administration™
The professionals who participated in the AIAA™ program completed educational courses designed for administrative, nonsales employees in agency offices and for insurance company home or regional office employees who interact with field administrative staff. A designation holder's online LOMA student record reflects their achievement of these designations, and LOMA provides transcripts and duplicate awards at the designation holder's request. Designation holders may obtain further information, a transcript, or a duplicate award by contacting LOMA's Office of the Registrar.