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ACS 100 and ACS 101 Comparison

The content of ACS 100 is substantially similar to the content of ACS 101. The courses cover customer service processes and technologies, as well as skills for effectively communicating and interacting with customers.

Feature ACS 100 —
Foundations of Customer Service
ACS 101 —
Customer Service for Insurance Professionals
Nature of the course
  • Mix of information and skills-based customer service training
  • Utilizes insurance and financial services examples
  • Insurance-specific customer service training
  • Strong emphasis on the interactive application of skills
Course delivery
  • Study materials: Downloadable PDF Text and Test Preparation Guide available in a Course Portal. 
  • A traditional text book is available and must be purchased separately
  • The Test Preparation Guide is not available as a printed product
  • All study materials and exams provided together for one fee and completely online
  • Short lessons that can be completed in 1 hour or less
  • Engaging multi-media delivery, including video scenarios and role plays
  • Skills practice and feedback for learners
  • High level of interactivity
  • A conversational tone that employees can relate to
  • Use of review questions with specific feedback by answer choice at the end of each lesson to prepare learners for the end-of-module exam
Exam format
  • One final, 2-hour exam
  • Total number of exam items: 60
  • Available electronically or on paper
  • Proctored examination environment required
  • Four, short (10–20 items), end-of-module exams
  • Total number of exam items: 60
  • End-of-module exams accessed by the learner within the online course
  • Student can repeat exams until passing score is achieved
  • Flexibility in taking end-of-module exams
  • Exam can be taken at home or at work
  • Non-proctored exam environment
Costs for LOMA member companies (in the U.S. & Canada)
  • Optional Printed Textbook:
    $85.00 (+ S & H charges)
  • Enrollment for Examination:
    - $260 (I*STAR)
    - $355 (Prometric)
    - $275 (Paper)
  • $250.00 per student enrollment—
    includes all study materials and enrollment for examination
Average study time
  • Approximately 20–30 hours
    (varies by learner)
  • Approximately 10–12 hours
    (varies by learner)
Available languages
  • English*
  • Simplified Chinese
  • Traditional Chinese
  • French
  • Korean
  • Portuguese
  • Spanish

*ACS 100 Course Portal access and materials are currently available only in English. The traditional text version of ACS 100 is available in other languages. See the LOMA Education & Training Catalog for additional details.

  • English

See the ACS 101 intro video
ACS 101 Intro screen

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Course Comparison Chart

Trying to decide between the traditional-access and highly interactive online versions of our courses?