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ACS 100 and ACS 101 Comparison

The content of ACS 100 is substantially similar to the content of ACS 101. The courses cover customer service processes and technologies, as well as skills for effectively communicating and interacting with customers.

Feature ACS 100 —
Foundations of Customer Service
ACS 101 —
Customer Service for Insurance Professionals
Nature of the course
  • Mix of information and skills-based customer service training
  • Utilizes insurance and financial services examples
  • Insurance-specific customer service training
  • Strong emphasis on the interactive application of skills
Course delivery
  • Study materials (textbook and Test Preparation Guide) provided in printed books only. (NOTE: These two items can be purchased separately.)
  • The purchase of one or both study material items does not automatically enroll the student for the examination, which requires a separate enrollment and fee.
  • All study materials and exams provided together for one fee and completely online
  • Short lessons that can be completed in 1 hour or less
  • Engaging multi-media delivery, including video scenarios and role plays
  • Skills practice and feedback for learners
  • High level of interactivity
  • A conversational tone that employees can relate to
  • Use of review questions with specific feedback by answer choice at the end of each lesson to prepare learners for the end-of-module exam
Exam format
  • One final, 3-hour exam
  • Total number of exam items: 75
  • Available electronically or on paper
  • Proctored examination environment required
  • Four, short (10–20 items), end-of-module exams
  • Total number of exam items: 60
  • End-of-module exams accessed by the learner within the online course
  • Student can repeat exams until passing score is achieved
  • Flexibility in taking end-of-module exams
  • Exam can be taken at home or at work
  • Non-proctored exam environment
Costs for LOMA member companies (in the U.S. & Canada)
  • Textbook:
    $134.00 (+ S & H charges)
  • Test Preparation Guide:
    $46.00 (+ S&H charges)
  • Enrollment for Examination:
    - $190 (I*STAR)
    - $285 (Prometric)
    - $215 (Paper)
  • $250.00 per student enrollment—
    includes all study materials and enrollment for examination
Average study time
  • Approximately 25–30 hours
    (varies by learner)
  • Approximately 10–12 hours
    (varies by learner)
Available languages
  • English
  • Simplified Chinese
  • Traditional Chinese
  • French
  • Korean
  • Portuguese
  • Spanish
  • English

See the ACS 101 intro video

ACS 101 Intro screen

Try the interactive demo
for ACS 101!

Course Comparison Chart

Trying to decide between the traditional-access and highly interactive online versions of the ACS courses?

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