The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.
With LOMA’s Associate, Customer Service™ (ACS®) Program you can be prepared to meet these new demands. The ACS Program has been designed specifically to help you:
- Increase your knowledge of financial services
- Understand customer expectations, patterns, and behavior
- Organize an effective customer service team
Jointly sponsored by LOMA and The Insurance Institute of Canada (IIC), the Canadian Property & Casualty track of the ACS Program will provide you with a solid understanding of customer service and how it affects property/liability insurance, loss adjusting, underwriting, and agent/broker activities.
Learn more and get started today!
For information on enrolling for IIC courses, see the contact information below:
The Insurance Institute of Canada
18 King Street East, 6th Floor
Toronto, ON M5C 1C4
Tel: 800-644-2101/Fax: 610-640-9576
Learners must complete three required courses and two electives to earn the ACS designation.
ACS 100 provides a comprehensive introduction to customer service in a financial services environment. The course explores the knowledge and skills employees need to understand and deliver exceptional customer service.
ACS 101 is an online course that uses a variety of media to provide a comprehensive overview of the role of customer service in insurance and financial services organizations and the skills service providers need to deliver exceptional customer service.
C11—Principles and Practice of Insurance
C11 is an overview of the basic concepts and language of insurance; the legal context of insurance; and the participants in the industry and their relationship to each other.
C81—General Insurance Essentials—Part 1
C81 introduces the insurance business, insurance intermediaries, the insurance company, basic policies and provisions, and automobile insurance.
C82—General Insurance Essentials—Part 2
C82 covers insurance law, contracts, government control, fire insurance, homeowners insurance, liability insurance, commercial coverages, reinsurance, risk management, and loss prevention.
C12—Insurance on Property
C12 lays the foundation for all types of property insurance, discusses the perils, clauses, and limitations in the most common personal lines policies.
C13—Insurance Against Liability
C13 discusses some of the more common ways people become liable to each other and explains how this liability may be insured or why it cannot be insured.
C110—Essentials of Loss Adjusting
C110 focuses knowledge of insurance and professional conduct within the claims domain forms the core of this course.
C111—Advanced Loss Adjusting
C111 introduces general liability claims handling issues, as well as environmental claims, products liability claims, professional liability claims, and automobile injury claims.
C120 addresses an overview of the underwriter’s role as an investor of shareholder capital on behalf of the insurer, how that role has evolved and how the underwriter accepts or rejects risk.
C121 reviews the types of knowledge, skill, and temperament an underwriter needs and how these characteristics must be broadened and deepened to analyze the needs and loss experience of larger, more complex risks.
C130 for the Insurance Broker and Agent is an overview of insurance business practices from the broker’s perspective, concentrating on the needs of personal lines clients and small commercial risks.
C131 for the Insurance Broker and Agent addresses the more complex insurance needs of commercial clients through the risk management principles of exposure identification, risk analysis, identifying risk management options, and implementing a risk management plan.