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ACS

Associate, Customer Service

Available in: Chinese (simplified), Chinese (traditional), English, French, Korean, Portuguese, Spanish


Overview

The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.

With LOMA’s Associate, Customer Service™ (ACS®) Program you can be prepared to meet these new demands. This program allows you to select courses from several "line of business" tracks, so you can tailor the designation to your career objectives. The ACS Program has been designed specifically to help you:

  • Increase your knowledge of financial services
  • Understand customer expectations, patterns, and behavior
  • Organize an effective customer service team

Each track is composed of three required courses and two electives.

ACS Tracks

ACS — Life Insurance

ACS — Annuities

ACS — Property & Casualty (U.S.)

ACS — Property & Casualty (Canada)


Learners must complete three required courses and two electives to earn the ACS designation. The courses for each line-of-business track are tailored to the learner's specific subject area. See the individual track listings or the Education & Training Catalog for details.

ACS Tracks

ACS — Life Insurance

ACS — Annuities

ACS — Property & Casualty (U.S.)

ACS — Property & Casualty (Canada)


See the ACS 101 intro video

ACS 101 Intro screen

Try the interactive demo for ACS 101!

Course Comparison Chart

Trying to decide between the traditional-access and highly interactive online versions of the ACS courses?

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