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LOMA 335 — Operational Excellence in Financial Services

Course Type: Course Portal, Designation
Topics: Life Insurance, Operations & Administration
Designations: ACS, FLMI
Language: Chinese (simplified), Chinese (traditional), English



Overview

LOMA 335 presents financial services from the perspective of a company’s operations management. This course focuses on practical techniques to accomplish the everyday tasks of providing financial services as efficiently as possible.

Topics

  • Introduction to Operational Excellence for Insurance Companies
  • Aligning Performance with Corporate Initiatives
  • Leadership for Performance Excellence
  • Motivation and Teamwork for Organizational Success
  • Decisions and Approaches to Decision Making
  • Business Research in Financial Services
  • Decision Models and Payoff Tables
  • Quantitative Modeling for Financial Services
  • Descriptive and Inferential Statistics for Operations
  • Quality and Quality Management
  • Business Process Excellence in Financial Services
  • Managing for Excellence in Contact Centers
  • External Requirements for Operations
  • Project Management in Financial Services Companies
  • Define approaches companies use to improve operational efficiency, including automation and process improvements, offering desirable working conditions, providing job-relevant training and education, and using controls effectively.
  • Discuss the decision process and decision criteria that are appropriate in an environment of uncertainty, as well as different types of data distributions, such as a frequency distribution, normal, and non-normal distribution.
  • Explain the goals and activities of quality management, and describe how quality management achieves greater operational efficiency by establishing clear accountability and empowering employees.
  • Describe the importance of real-time managing in the inbound call center environment, and understand key performance indicators for contact centers, including call quality, first-contact resolution, forecast accuracy, and average call value.
  • Describe the insurance regulatory environment in the United States, and discuss the role of self-regulatory organizations (SROs) and professional organizations in defining regulatory standards.
  • Discuss how privacy regulations and regulatory requirements apply to financial service company operations, specifically accounting, financial reporting, auditing, and technology.

Course Format

Course Portals include the following elements:

  • PDFs of the assigned course materials that can be printed or read online
  • The same interactive Practice Questions and Sample Exams currently found in LOMA Test Preparation Guides (TPGs)
  • Recommended study plans to help learners set goals and manage their study schedule
  • A variety of additional media-oriented features designed to enhance the study and review process

Exam Format

The LOMA 335 exam has 60 questions and a time limit of 2 hours. The exam is available in I*STAR, Prometric, and Paper exam formats.

Study Materials

Operational Excellence in Financial Services (LOMA, 2011)
ISBN 978-1-57974-378-9

Test Preparation Guide for LOMA 335 (LOMA, 2011)
ISBN 978-1-57974-379-6

Optional printed textbook (not included in bundled fee)

Operational Excellence in Financial Services (LOMA, 2011)
ISBN 978-1-57974-378-9
PBD Order # 335-10-11

Ordering printed study materials

Most Course Portals include online access to the course’s study materials and do not require purchase of additional printed study materials. However, you can order printed study materials for some designation courses (for an additional cost) via LOMA’s learning system, or by using the textbook order form and information below:

For the United States and Canada, you can order study materials for designation courses through PBD by using the form and information below:

2017

PBD Worldwide
P.O. Box 930108
Atlanta, Georgia 31193-0108
Tel: 1-800-887-3723 or 770-280-4178
Fax: 770-280-4150
Email: LNH@pbd.com
Website: www.lomabookstore.com

Additional textbook order forms

Forms include applicable mailing and contact information

2017

How to Enroll

Ordering printed study materials

Most Course Portals include online access to the course’s study materials and do not require purchase of additional printed study materials. However, you can order printed study materials for some designation courses (for an additional cost) via LOMA’s learning system, or by using the textbook order form and information below:

For the United States and Canada, you can order study materials for designation courses through PBD by using the form and information below:

2017

PBD Worldwide
P.O. Box 930108
Atlanta, Georgia 31193-0108
Tel: 1-800-887-3723 or 770-280-4178
Fax: 770-280-4150
Email: LNH@pbd.com
Website: www.lomabookstore.com

Additional textbook order forms

Forms include applicable mailing and contact information

2017

See the LOMA 335 video
LOMA 335 promo screen