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LOMA 291 — Improving the Bottom Line: Insurance Company Operations

Course Type: Highly Interactive Online Course
Topics: Life Insurance
Designations: ACS, AIAA, AIRC, ALMI, ARA, FLMI, FLMI Level I
Language: English


Part of the Need 2 Know series, LOMA 291 is an online course that uses a variety of media to teach operations, functions, and product development basics unique to the insurance organization. In addition, the course will teach that (1) a company’s success depends on its operational efficiency and effectiveness and (2) every employee has a role in ensuring the company’s financial success.


  • Insurance Company Organization and Operations
  • Corporate Governance, Ethics, and Control
  • Risk and Risk Management
  • Legal and Compliance
  • Human Resources Management
  • Information and Technology
  • Financial Management
  • Accounting, Treasury Operations, and Auditing
  • Investment Management
  • Marketing
  • Product Development
  • Product Distribution
  • New Business and Underwriting
  • Claim and Annuity Benefit Administration
  • Customer Service

Module 1: The Big Picture

A newly hired process analyst, Charlene, overhears a conversation about the Forthright Financial Services Company’s “Excellence Initiative.” Confused by the industry jargon, she asks a fellow employee for help understanding how an insurance company works. This module addresses important big-picture topics in insurance company operations, such as:

  • Stakeholders
  • Corporate structure
  • Enterprise risk management

Module 2: Product Administration

Charlene is tasked with analyzing the company’s administrative process to help optimize operational effectiveness and efficiency. Follow alongside Charlene to learn about product administration, including:

  • Product distribution
  • New business and underwriting
  • Customer service
  • Claims

Module 3: Marketing and Product Development

Charlene is asked to troubleshoot the company’s product development process after a new product did not meet expectations. Topics in this module consist of:

  • Developing, introducing, and evaluating new products
  • Marketing

Module 4: The Bottom Line

It’s been a year since Forthright Financial Services Company’s “Excellence Initiative” was launched. Has the company’s performance improved? Learn important concepts about financial functions and how insurance companies make money. And gain a perspective on improving bottom-line results through excellence in every aspect of company operations, including:

  • Accounting and financial reporting
  • Investment operations
  • Treasury operations
  • Audit
  • Profitability and capital management

Course Format

LOMA’s popular online interactive courses teach important industry concepts through an engaging, highly interactive, multi-media approach that often includes integrated video, audio and scenario-based learning. Online interactive courses are designation courses with integrated exams—the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment required!

Exam Format

Integrated Exams

Online interactive courses are non-proctored designation courses—the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment required!

How to Enroll

Enrolling in an Online Designation Course

First time enrollers in LOMANET need to create a record.

  1. Go to
  2. Choose language
  3. Click on Register.
  4. Enter your Company Number and Ed Rep Last Name and click Continue Registration
    OR click Continue Registration for Independent Students.
  5. Enter Name, e-mail, and date of birth. Click Submit.
  6. You will receive your ID and a temporary password for LOMANET.

To Enroll

  1. Log into LOMANET.
  2. Click on Enroll for Exam.
  3. Choose your course from the list.
  4. Click on the timeframe to access the course.
  5. Enter payment information and click Enroll.

To Access the Course

  1. Log into LOMANET.
  2. Click on My Learning.
  3. Click on the link for the course you're studying.

Try the interactive demo
for LOMA 281!

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