FLMI — Fellow, Life Management Institute
ALMI — Associate, Life Management Institute
FSRI — Fellow, Secure Retirement Institute
ASRI — Associate, Secure Retirement Institute
FFSI — Fellow, Financial Services Institute
AFSI — Associate, Financial Services Institute
AAPA — Associate, Annuity Products & Administration
ACS — Associate, Customer Service
AIRC — Associate, Insurance Regulatory Compliance
ARA — Associate, Reinsurance Administration
Virtual Workplace Programs
Short Online Courses
Need 2 Know
Module 1: Introduction to Insurance Customer Service and Customers
Why is customer service important for insurance companies and how do they provide customer service? This module will help you learn about topics such as:
Module 2: The Customer Service Professional
How do you achieve success in customer service for an insurance company? This module includes information, scenarios, and activities to explain what companies expect from their customer service areas and providers. It also offers some techniques on managing important challenges associated with customer service. Some of the main topics covered are:
Module 3: Customer Service Skills in Action
Providing excellent customer service requires sound communication skills. This module provides information, applications, and practice exercises to help improve insurance company employees’
Module 4: Effective Delivery of Customer Service
This module teaches additional skills to help you interact effectively with customers in different situations, even when the customer is upset. This module covers:
LOMA’s popular online interactive courses teach important industry concepts through an engaging, highly interactive, multi-media approach that often includes integrated video, audio and scenario-based learning. Online interactive courses are designation courses with integrated exams—the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment required!
Online interactive courses are non-proctored designation courses—the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment required!
First time enrollers in LOMANET need to create a record.
Trying to decide between the traditional-access and highly interactive online versions of the ACS courses?
September 22, 2014 – September 23, 2014
Royal Sonesta Harbor Court, Baltimore, Maryland
March 25, 2015 – March 27, 2015
Loews Royal Pacific, Orlando, Florida