|
About the Program
LOMA’s Professional, Customer Service (PCS) Program consists of a series
of advanced courses focused exclusively on customer service and its many new dimensions.
Who Should Enroll
The PCS Program is designed especially
for individuals in customer contact positions in the financial services
industry such as call center staff, customer service representatives,
claim representatives, and managers. It is beneficial for anyone who
wants to:
-
Serve customers better by
understanding factors that drive customer motivation and behavior
-
Develop and improve customer
relationships
-
Gain insights into the industry's best
thinking
-
Enhance your job, distinguish
yourself, and improve your professional outlook
PCS Courses
-
PCS
391—Customer Behavior
-
PCS
392—Customer Contacts: Strategies and Operations
-
PCS
393—Customer Relationship Management
AND
When you successfully complete the three courses
in LOMA's PCS Program, you will receive a certificate of completion. If you have
earned your Associate, Customer Service (ACS) designation prior to completing
the PCS Program, you will receive a personalized diploma and may replace the ACS
designation with PCS after your name.
|
|
How
to Enroll
Simply log in to
LOMANET, LOMA’s internet-based system that allows students and
training administrators to access student information, monitor progress,
and enroll for exams. New student? Visit LOMANET at www.lomanet.org
and create an account today!
For More
Information
Contact your company’s LOMA Educational Representative or contact LOMA's Office of the
Registrar.
LOMA's Office of the Registrar
Phone: 800-ASK-LOMA (Option 1) / 770-984-3761
Fax: 770-984-6415
E-mail: education@loma.org
Download
the LOMA Education and Training Catalog
Student
Services
Center
(for enrollment forms and resources)
|
