On-The-Job Activities Booklets

Available only to insurance and financial services companies, these two booklets are useful in employee development. Both offer suggested on-the-job activities for either improving skills associated with customer service or first-level leadership.

Benefits

• Booklets include lots of practical ideas for personal improvement that can be applied on-the-job.

• Booklets offer suggestions for improving skills that are critical in business today.

Recommended Audience

• Booklet 1, ASSET On-The-Job Activities: for first-line leaders or those who aspire to that position.

• Booklet 2, ASR On-The-Job Activities: for all employees who deal with internal or external customers.

Content

• Booklet 1, ASSET On-The-Job Activities: 24-page booklet. Topics range from planning and organizing to relationship building; conflict management; problem analysis and more.

• Booklet 2, ASR On-The-Job Activities: 12-page booklet. Topics range from communication to understanding/empathy to problem solving to maintaining composure and more.

For more information, E-mail empselect@loma.org