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An Exclusive Member Benefit
The LOMA Information Center provides an extensive library of tools and resources to help you navigate the industry with confidence.
Think of us as an extension of your resources, responding to over 15,000 requests annually.
Working under a deadline? Kindly let us know. Requests are typically responded to within two business days. |
Whether you need a quick answer to a question, assistance with an in-depth research project, or access to global industry data that is fact-based and timely, we’re here to connect you with the information you need.
What Topics Are You Interested In?
We’ve got you covered, with research on these popular topics and more:
- Metrics, training, and career paths for contact centers
- Industry practices for claims processing
- Work arrangements and wellness engagement
- New business and underwriting department staffing, structure, and digital business
- Technology Initiatives including cloud computing, application programming interfaces and wearables
Have a request? Contact us at infoctr@loma.org or download our brochure.
Research Summaries
Concise summaries of frequently requested and emerging topics, such as service-level metrics, quality goals, claim processing, new business efficiencies, and workplace benefits solutions.
LOMA fielded a poll to chief information security officers to learn more about their current concerns and priorities.
What new solutions are providers offering in the workplace?
Learn about carriers’ adoption of tools such as speech analytics, chatbots, anti-fraud software and robotic process automation.
Carriers and insurtechs have widened the digital reach of their term life offerings through new platforms, products and process enhancements.
Several insurers have formal programs designed to develop candidates with high potential to fill future leadership roles.
Quick Queries
Peer surveys from LOMA’s committees on industry practices and procedures such as insurance policy operations, employee benefit management, talent and development, and technology use.
Quick Query, Student Actuaries, COMP, March 2024.
Quick Query, Underwriters Handling Phone Calls, NBC, February 2024.
Quick Query, Exit Interview Feedback, SRSC, January 2024.
Quick Query, E-Learning Practices, LDC, December 2023.
Quick Query, Bilingual Premium Pay for Call Center and Claims Staff, COMP, November 2023.
Quick Query, Transparent Job Postings, SRSC, November 2023.
Access to the latest important industry trends and updates.
Access insightful thought leadership on the forces driving the financial services industry.
Archives
The archives program acquires, secures, and preserves sources that are important to the company’s history and future.
Find essential information about our company.