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1/25/2017 Technology Innovation Frameworks: Some Examples from Insurers
1/18/2017 Insurers' Online Self-Service Capabilities for Customers: A LOMA Survey
1/11/2017 Fintech Watch: Some Thoughts from Insurers
12/21/2016 Virtual and Augmented Reality in Financial Services
12/14/2016 Call Center Career Progression and Development: An Example
12/7/2016 Coming to Term: Enhancements and Innovations in Term Life Insurance
11/16/2016 Preventing Elder Financial Abuse: Some Initiatives
11/9/2016 Mapping IT Strategies for Insurance Companies
11/2/2016 Blockchain in Insurance: Shake-up or Shrug? A LOMA Survey
10/26/2016 It's Game Time: Gamification in Life Insurance and Retirement
10/19/2016 CSR Retention Strategies in Insurance Call Centers
10/12/2016 Getting It Resolved: Empowering CSRs to Fix Service Issues
10/5/2016 Taking an Important Call: Phone-Based Life Insurance Claims Service
9/28/2016 Artificial Intelligence in Insurance: Raging against (or Raving over) the Machine?
9/21/2016 Digital-friendly Disability Insurance
9/14/2016 E-Delivery: Life Insurance & Retirement Contracts and Documents
9/7/2016 New Business Submission for Life Apps: Multiple Choice
8/31/2016 Digital Strategies: The View from Insurers' IT Departments
8/24/2016 Insurers' IT Departments: Addressing Technical Debt
8/10/2016 Insurers' Cloud Strategies: Some Examples

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