LOMASelect® REPeValuator Bilingual

Choose the best candidates for English-Spanish speaking service positions with LOMASelect® REPeValuator Bilingual.  This Web-based simulation assesses the same critical front-line job skills as LOMASelect® REPeValuator, but also tests the ability to communicate in both English and Spanish.  

• Saves hours of time for applicant administration
• Predicts on the job performance for bilingual reps
• Reduces turnover by providing a realistic job preview
• Improves level of customer service by helping you to choose candidates who will excel in customer contact positions
• Provides standards for consistent hiring practices that are legally defensible

Put Candidates in the Hot Seat
The Web-delivered system is designed to determine how well they deal with customers using Web chat and phone interaction, while providing a human touch.  Candidates face different scenarios from customers inquiring about technical support and service termination. 

The system measures an applicant's skills in key contact center competencies, calculates the results and instantly generates reports featuring both an overall score and dimension level feedback, including language proficiency.