LOMASelect® REPeValuator is now available in a bilingual English-Spanish and Spanish-only versions.  Find out more now.

New - White Paper Available on LOMA Members Only
Valid Selection Tests for the Financial Services Industry:  Are All Tests Created Equal?

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Choose the best candidates right out of the gate with LOMASelect® REPeValuator.  This Web-based simulation assesses critical front-line job skills like managing customer relationships, providing complete and accurate information, and managing call time.  Candidates face different scenarios from customers inquiring about technical support and service termination. 

• Saves hours of time for applicant administration
• Predicts on the job performance
• Reduces turnover by providing a realistic job preview
• Improves level of customer service by helping you to choose candidates who will excel in customer contact positions
• Provides standards for consistent hiring practices that are legally defensible

Put Candidates in the Hot Seat
The Web-delivered system is designed to determine how well they deal with customers using Web chat and phone interaction, while providing a human touch.

The system measures an applicant's skills in key contact center competencies, calculates the results and instantly generates reports featuring both an overall score and dimension level feedback.