LOMASelect Customer Service Suite

We are pleased to present our recent Achieving Service Excellence Webinar! To download and view the Webinar, please click here.

LOMASelect®-Customer Service Suite

The LOMASelect®-Customer Service Suite offers a range of tools to assist you in the hiring and development of your company's call center and contact center employees. With LOMASelect, you'll hire employees that can do, will do, and like to do customer service work—thereby improving morale, raising performance, and decreasing turnover. The tools in the suite include:

LOMASelect®-REPeValuator. High-tech, high-touch contact centers require specific skills. Unless you evaluate candidates in every aspect of their potential job responsibilities, you can't know how they'll perform—and that can cost you a bundle. LOMASelect-REPeValuator uses a Web-based simulation to assess how candidates really perform in the call center hot seat.

LOMASelect®-Service Index. If a candidate has the right skills but hates the job, they'll quit your call center in a heartbeat—leaving you with frustration, low morale, and big expenses. LOMASelect-Service Index stops the "churn" from happening by helping you find candidates that like to do customer service work.

ASR (Assessment of Service Readiness). Without the right skills, your customer service reps can be hurting instead of helping your business. Hire people that provide a professional face for your organization using ASR. The tool uses videotaped situations and paper-and-pencil test batteries to assess how candidates handle the business of customer service.

For more information, click HERE, e-mail empselect@loma.org, or call 770/984-6450.