Frequently Asked Questions
What is SSO?
Single Sign On is a system that will allow users to link their LOMA accounts under a single username and password to allow for a more fluid use of our systems.
Who else can see the information in SSO? Is it protected?
Only you and a LOMA administrator can see your information in SSO. Your information is protected and your password is hashed so that no one can view it under any circumstances.
How do I create an account?
After you register a new Single Sign On account you can either link your existing Members Only, LOMANET, or LOMALearn accounts to your Sign On Account or register a new Members Only, LOMANET, or LOMALearn account with your Single Sign On account.
What if I do not know my company ID when registering?
Don’t worry about it. You can register in SSO and not be affiliated with a company at the time or you can have us link you with a company at a later date.
I have changed jobs and am at a new company. How do I update my company ID?
Your Ed Rep will need to contact LOMA and request that you are added to the new company.
I no longer work for the same company. Can I remove myself from that company in SSO?
Yes, just contact LOMA requesting to be removed and we will take care of that for you.
When I register a new account, will I have immediate access to the Members‐Only protected content?
If you currently have a Members Only username and password you will be able to link that account with your SSO account and have immediate access.
If you do not currently have a Members Only account you will not have immediate access as your account will go through the approval process.
How do I recover my password if it is lost?
- From the "Login Page" (click on the "Login" link in the top right corner of the screen to get to the login page) click on the "I cannot access my account" link below the login button.
- Click on the "Reset Password" link.
- Enter your username in the provided text box and click the "Reset Password" button.
- Your new password will be set and e‐mailed to the address we have in Single Sign On.
- If you do not have access to your e‐mail account that you registered with you will need to call our contact center at 1-800-ASK-LOMA.
Do I have to enter my business address?
You do not have to enter your business address in order to create a Single Sign On account. In order to register for some applications you will need to supply an address but you will be prompted when you attempt to access that application for the first time from Single Sign On.
What exactly does a strong password mean?
We want to keep your information confidential so we require a strong password. The rules for a strong password for a Single Sign On account are:
- At least 6 characters
- At least 1 UPPERCASE letter
- At least 1 lowercase letter
- At least 1 number
If you do not type in a strong password you will be prompted with the rules before you can change or create a new password.
Do I have to use SSO?
You do not have to use Single Sign On to access LOMANET or LOMALearn. If you have an account in these systems you will be able to use them as you do now.
You will need an account in Single Sign On to access Members Only content on the new LOMA.org website.
Should I create a new SSO account even if I already have a LOMANET or LOMALearn account?
We recommend you create an SSO account so that you can take advantage of a single username and password for both LOMANET and LOMALearn as well as utilize our other resources that we offer.
Will my username and password for LOMANET and LOMALearn work for SSO?
No, your current LOMANET and LOMALearn username and password will not work to log you into any other system.
Does the SSO username and password work for I*STAR exams?
Yes, your SSO username and password will work for I*STAR exams if you have linked your LOMANET account with the SSO system.
What exactly does SSO do?
Single Sign On will allow you to have a single username and password to access all of LOMA’s web applications. You will no longer need to maintain accounts in all of these applications separately.
How do I edit my account information?
After you log in you can edit your account information by clicking on the "Account Management" link next to your name in the top right corner of the page.
Edit the fields that need to change and click on the "Update User" button at the bottom of the page.
Can I change my password for SSO?
You can change your password for Single Sign On by clicking on the "Account Management" link next to your name in the top right corner of the page.
- Click on the "Change Password" link at the top of the form.
- Type your current password in the "Current Password" text box.
- Type your new password in the "New Password" text box.
- Type your new password again in the "Repeat New Password" text box.
- Click on the Change Password button at the bottom of the page.
Does the SSO username and password work for the Protected PDF system?
No, at this time you will still need to access Protected PDF in the same way you are currently accessing it.
I have two records or user accounts in SSO, how can they be merged?
You will need to contact us with some information about the accounts so that we can merge them.