Rely on LOMA’s FOCUS®
Tracking System to help you:
- Maintain an affordable method to consistently track
customer feedback about your company’s level of customer service
- Monitor trends to see how your initiatives have affected
customer satisfaction over the duration of the survey
- Customize the survey to fit your company’s needs
- Evaluate and motivate employees
- Implement new strategies derived from unbiased analysis of
the feedback provided by your customers
Measure areas that are of most importance to your company,
whether it be CSR performance, service recovery, satisfaction with claims
administration, or whatever your needs may be.
Resources
Sample
Survey
Customer
Satisfaction Technology Survey - Summary Report
Customer satisfaction is a performance metric, which most managers consider
important, but which few companies really measure well. To explore how the
life insurance industry is addressing the issue of measuring customer
satisfaction, LOMA conducted a survey of its member companies.
"Investing
in Customer Satisfaction Improvements"
If greater customer satisfaction results
in more revenue and profit, then it makes sense to invest in improving
satisfaction levels. LOMA has the tools available to help your company
quantify customer satisfaction and loyalty.
"The
FOCUS® of Business is Customer Satisfaction"
Find out "what keeps our customers happy" and the world will beat a
path to your company's door. LOMA's Report of FOCUS® Customer Service
Results (1992-1998) is an unparalleled industry benchmark to help unravel the
customer satisfaction issue
"Believing
What Can't Be Seen: Protective Life's Vision of Quality Service"
Some companies talk values. Others talk quality. Some even talk
both. But Protective Life Insurance Company, Birmingham, AL, is doing more
than talking. Read on in November's "Quality Product of the
Month" to learn how this company is measuring the quality processes that
support their values, mission, and their culture.
For
More Information
Contact us at 770-984-3706 or 770-984-3739, or e-mail Surveys@loma.org.
