Mark
Your Calendar!
The LOMA
Customer Service Conference 2009 is the only venue that convenes service experts of
leading financial services companies for a day and a half of learning and
networking on the latest issues unique to this industry. Approximately 275
service professionals attended the 2008 conference, ranging from managers and
team leaders to presidents and C-level executives.
Click here to view the 2008 attendee list.
Now
Accepting Proposals for Presentations
Do you have a great topic idea for the 2009 event?
Do you know someone who would be a terrific speaker?
If so, contact us! Possible topics to be covered, as applied to the
financial services industry, include:
• Becoming a customer-centric organization
• eCustomer Service, including electronic signatures and online service
requests
• Technology, including IVR and customer self-service
• Proactive customer service initiatives
• Customer satisfaction benchmarks
• Linking customer service to organizational goals
• Customer service training including effective oral and written
communications
Individuals accepted as speakers receive a complimentary registration to
the conference. (Speakers are responsible for their travel and hotel
expenses.)
To submit a proposal, send a brief description of your topic, along with the
name, title and company of the proposed speaker to insops@loma.org
or call Jim Huffman, AVP Insurance Operations at 770-984-6446. Please
send your proposals by August 15, 2008. Proposals
submitted after that date will be accepted and considered for the program.
Detailed information and ongoing updates on the conference can be found at http://www.loma.org/customer.asp.
We
look forward to seeing you in San Antonio in March as an attendee if not a
presenter.
