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LOMA's Contact Center
Benchmarking Survey and Report
The 2007 Contact Center Benchmarking
Report is now available! Please
click here to download and print the order form (PDF).
LOMA's 2007 Contact
Center Benchmarking Survey creates a snapshot of how your Contact Centers are performing
today. In response to
requests from our participating companies, we modified the survey and added
pertinent questions about sales, conservation and human resources.
To view the survey and see the questions
asked, click here.
What the Survey Measures:
Call volumes
Operating costs
Performance metrics
Hiring and staffing practices
Purchase Price
LOMA Members US $195
Nonmembers US $295
See
who participated in this year's Survey!
For
More Information,
Contact Ted Hatcher
770-984-6407 (voice)
770-984-6418 (fax)
hatchert@loma.org
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